Malaya Pacheco
Highlands Ranch
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Beau Jo's
09.2023 - Current
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Resolved guest complaints promptly, reinforcing positive dining experiences.
- Coordinated with kitchen staff to ensure timely food service during peak hours.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Hostess
John Holly's Asian Bistro
05.2023 - 08.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with kitchen staff to ensure timely service and guest satisfaction.
- Handling phone pick-up orders.
Education
Rock Canyon High School
Highlands Ranch, COSkills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Attention to detail
- Basic math
- Multitasking and organization
- Positive demeanor
Timeline
Front of House Employee
Beau Jo's
09.2023 - Current
Hostess
John Holly's Asian Bistro
05.2023 - 08.2023
Rock Canyon High School
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