Malaya Osswald
Parker
Summary
I have had extensive experience in the service industry since being 15 years old while also complemented by academic achievements of obtaining a diploma and degree by 18. Currently pursuing a Bachelor of Science in Human Resources Management at Metropolitan State University. I am committed to making a significant impact in the HR field through continuous learning and professional development.
Overview
3
3
years of professional experience
Work History
Starbucks Barista
King Soopers
Parker
2025.08 - Current
- Collaborated with team members to streamline service during peak hours, improving overall customer satisfaction.
- Managed busy morning rush, delivering calm and efficient service to ensure timely order fulfillment.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Mastered recipes for specialty coffee beverages and seasonal offerings, enriching customer experience and driving repeat visits.
Team member
Culvers
Parker
2025.03 - 2025.09
- Provided exceptional customer service during busy meal periods.
- Assisted team members in fulfilling customer orders efficiently.
- Operated cash registers to process payments from customers.
Retail Worker
Old Navy
Leander
2025.01 - 2025.03
- Assisted customers with product selection and provided information on promotions.
- Organized merchandise displays to enhance visual appeal and accessibility.
Retail Sales Associate
Kohls
Leander
2024.06 - 2024.12
- Assisted customers with product selection to enhance shopping experience and provided exceptional service.
- Operated point-of-sale systems accurately to ensure smooth transactions.
- Processed returns and exchanges efficiently according to company policies to maintain customer satisfaction.
Baker
Great American Cookies
Cedar Park
2023.05 - 2024.05
- Prepared dough and batters according to standardized recipes.
- Operated ovens and baking equipment to ensure optimal performance.
Education
High School Diploma -
Colorado Early Colleges
Englewood, CO2026-05
Associate of Arts - Humanities
Arapahoe Community College
Littleton, CO2026-05
Some College (No Degree) -
Early College High School
LeanderSkills
- Product knowledge
- Customer service
- Cash handling
- Inventory management
- Sales support
- Time management
- Team collaboration
Languages
Spanish
Professional
Affiliations
Redemption Parker Church- Children's Ministry
Timeline
Starbucks Barista
King Soopers
2025.08 - Current
Team member
Culvers
2025.03 - 2025.09
Retail Worker
Old Navy
2025.01 - 2025.03
Retail Sales Associate
Kohls
2024.06 - 2024.12
Baker
Great American Cookies
2023.05 - 2024.05
High School Diploma -
Colorado Early Colleges
Associate of Arts - Humanities
Arapahoe Community College
Some College (No Degree) -
Early College High School