Makayleigh Glasener
Johnstown
Summary
I am a hardworking, professional with experience providing exceptional service and building strong customer and team member relationships.
I have the proven ability to quickly learn new systems and tasks and handle complex situations.
I am seeking a position in customer service where my skills can be a part of a team to grow with.
Overview
4
4
years of professional experience
Work History
Server
Black Bear Diner
05.2025 - Current
- Provided excellent customer service in high-volume dining environment.
- Took customer orders accurately and communicated special requests to kitchen staff.
- Maintained cleanliness of dining area and ensured adherence to health standards.
- Assisted in training new servers on menu items and restaurant procedures.
- Upsold daily specials and promotions to increase restaurant revenue.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista
Colorado Cherry Company
05.2024 - 04.2025
- Crafted high-quality coffee beverages using espresso machines and manual brewing techniques.
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Maintained cleanliness and organization of coffee bar and seating areas to ensure a welcoming environment.
- Assisted in training new baristas on beverage preparation and customer service best practices.
Barista
Starbucks
10.2021 - 09.2022
- Maintained cleanliness and organization of coffee bar and seating areas to ensure a welcoming environment.
- Collaborated with team members to enhance workflow during peak hours, ensuring smooth operations.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Implemented effective upselling techniques, contributing to increased sales and customer satisfaction.
Education
High School Diploma -
Erie Highschool
Johnstown, CO12-2022
Skills
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Food safety practices
- Table bussing
- Dining area maintenance
- Beverage preparation
- Cash handling
- Problem-solving
- Opening and closing duties
- Team leadership
- Order taking
- Espresso machine operation
Timeline
Server
Black Bear Diner
05.2025 - Current
Barista
Colorado Cherry Company
05.2024 - 04.2025
Barista
Starbucks
10.2021 - 09.2022
High School Diploma -
Erie Highschool