Makayla Thibault
Castle Rock
Summary
Dedicated single mom prioritizing the happiness of my joyful daughters. Committed to surpassing expectations and delivering exceptional service in all professional environments. Firmly convinced that with the right mindset and a strong network, anyone can achieve growth and success. Energetic and adaptable with strong ability to manage operations and streamline processes. Skilled in workflow optimization and familiar with key principles of supply chain management and logistics. Committed to driving operational efficiency and fostering collaborative team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Good 2 Go
05.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
Food Service Manager
Maverik Adventure's First Stop
05.2023 - 08.2024
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Food Service Manager
Good 2 Go
08.2023 - 05.2024
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
Shift Leader
Maverik
01.2023 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Operations Manager
Maverik Adventure First Stop
04.2021 - 11.2021
- This position entailed me to help all departments in the establishment, help with scheduling, daily accounting, daily/weekly audits, check-in and communicate with vendors on needs/wants of products, evaluate coworkers on monthly/yearly reviews, schedule/evaluate interviews, process new hires, keep track of time cards on a weekly basis
- I was also inquired to help other stores for training and shift coverage
- I was inquired to take control of the store and operate it when the Store Director was not there
- I was trained to help in situations when it came to disciplinary/termination actions, as well
Lead Adventure Guide
Maverik Adventure First Stop
03.2019 - 04.2021
- This position entailed to follow through with maintaining all daily procedures and operational duties were met in an efficient and timely manner, while providing more than extraordinary customer service to guests of all ages
- I was also inquired to help FRESCH departments maintain a time efficient pace and check date codes on all product that was made or pulled from freezer or cooler, help/performe daily audits, accounting, price changes, and set of new schematics
Cinnabon Crew Chief
Maverik Adventure First Stop
09.2017 - 03.2019
- This position entailed me to provide customers with above extraordinary customer service to guests of all ages, maintain a clean and organized work area, follow Cinnabon recipes & procedures, audit and order correct value of product to maintain an open kitchen, check for expiring and out of date codes on all products, and stocking areas of the establishment
- I was also inquired to train all new hires/cross training coworkers from different departments on procedures and recipes of the business for both FRESCH departments in the establishment
Cashier/Customer Service
Walmart
10.2015 - 04.2017
- My duties for this position were to maintain a clean, organized work space, face all shelves and pegs that were in my area, handle acceptable forms of payment, help valued customers with transactions whether at an actual register or a self check-out kiosk
- I was also inquired to help at the customer serviced desk to help with return, exchanges, money orders, money transfers, loading money on to different forms of cards (gift cards, prepaid cards, etc.), & bill payments
Education
Insight School of Colorado
Englewood, Colorado06.2015
Skills
- Problem-solving
- Multitasking and organization
- Customer assistance
- Time management skills
- Operations monitoring
- Adaptability
- Interactive communication skills
- Inventory Control
- Delegation
- Initiative and Self-motivation
Certification
- ServSafe Food Protection Manager Certification
- Class C Operator Certification
- State Food Handlers Certification
Timeline
Operations Manager
Good 2 Go
05.2024 - Current
Food Service Manager
Good 2 Go
08.2023 - 05.2024
Food Service Manager
Maverik Adventure's First Stop
05.2023 - 08.2024
Shift Leader
Maverik
01.2023 - 05.2023
Operations Manager
Maverik Adventure First Stop
04.2021 - 11.2021
Lead Adventure Guide
Maverik Adventure First Stop
03.2019 - 04.2021
Cinnabon Crew Chief
Maverik Adventure First Stop
09.2017 - 03.2019
Cashier/Customer Service
Walmart
10.2015 - 04.2017
Insight School of Colorado
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