MaKayla Markey
Denver
Summary
Dynamic Commercial Account Manager with a proven track record at NetSuite, excelling in contract negotiation and customer relationship management. Achieved significant revenue growth through strategic business planning and market analysis. Recognized for adaptability and problem-solving skills, consistently delivering tailored solutions that enhance client satisfaction and drive profitability.
Overview
6
6
years of professional experience
Work History
Commercial Account Manager
NetSuite
Denver
03.2024 - Current
- Identified new business opportunities through thorough market trend analysis.
- Reviewed account performance and service quality on a regular basis.
- Maintained ongoing communication with clients to provide progress updates and address concerns.
- Developed long-term business plans tailored to client goals.
- Negotiated contract terms with clients to enhance profitability.
- Consulted with customers to assess needs and create customized solutions.
- Established sales forecasts and schedules to meet productivity targets.
Commercial Account Executive
Center
Denver
05.2022 - 03.2024
- Secured sales of expense management software to CFOs and Controllers across various industries.
- Developed comprehensive business plans targeting annual ACV of $500,000.
- Oversaw complete sales cycle from client acquisition to deal closure and deployment initiation.
- Identified new sales opportunities through effective networking and prospecting strategies.
- Delivered personalized software demonstrations to prospective clients, showcasing value and features.
- Negotiated rebate agreements while maintaining competitive edge in saturated market.
Account Manager - SLED Strategic
Veeam
Denver
01.2021 - 05.2022
- Managed strategic portfolio of over 30 customer accounts quarterly, facilitating renewals and sales cycles.
- Executed regular health checks to enhance customer satisfaction and retention.
- Served as key resource for reseller partners and customers, providing necessary support.
- Upsold and cross-sold to existing accounts, driving increased annual recurring revenue.
- Achieved promotion within one month of account management, followed by a second promotion after eleven months.
Enterprise Sales Representative
atSpoke
Atlanta
08.2020 - 12.2020
- Sourced 21 outbound enterprise-level opportunities within 2.5 months, generating over $2,026,040 in ACV.
- Sold ticketing software to IT and HR leaders at director level and above.
- Developed extensive ITSM and API knowledge, enhancing expertise in IT terminology.
- Executed cold calling, qualified prospects, and organized strategic sales processes.
- Analyzed enterprise clients' business challenges and articulated value propositions effectively.
- Managed opportunities collaboratively with Account Executives and Sales Engineers.
- Collaborated with marketing to strengthen channel and partner programs.
- Educated Enterprise segment on atSpoke's product offerings to illustrate market fit.
Sales Representative
SalesLoft
Atlanta
09.2019 - 08.2020
- Sold sales engagement technology to Sales Leaders within SMB sector.
- Served as trusted advisor and SalesLoft expert, enhancing Lead Generation team performance.
- Consistently exceeded targets, earning recognition as top-performing SDR.
- Collaborated with sales and marketing teams to develop campaigns that drove pipeline growth.
Education
BS - Biology
University of Texas
Austin, TX05.2017
Skills
- Business analysis
- Contract negotiation
- Account management
- Sales forecasting
- Market research
- Customer relationship management
- Problem solving
- Adaptability to change
- Time management
- Attention to detail
- Full-cycle sales process
Awards
- Four Time member of the Big 12 Commissioner's Honor Roll
- Four Time member of the University Athletic Director's Honor Roll
Timeline
Commercial Account Manager
NetSuite
03.2024 - Current
Commercial Account Executive
Center
05.2022 - 03.2024
Account Manager - SLED Strategic
Veeam
01.2021 - 05.2022
Enterprise Sales Representative
atSpoke
08.2020 - 12.2020
Sales Representative
SalesLoft
09.2019 - 08.2020
BS - Biology
University of Texas