Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makail Segura

Cañon City

Summary

Dynamic and detail-oriented waitress with a strong background in customer service. Proven ability to enhance team collaboration and manage cash transactions accurately. Skilled in digital photography and adept at upselling techniques, consistently delivering exceptional service and ensuring customer satisfaction in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Waitress/Barista

Cañon City MUGS
05.2021 - 08.2024
  • Accurately operated cash registers and credit card machines to cash out customers, ensuring proper change was provided to customers as needed.
  • Supported a teamwork atmosphere among staff members through clear communication and collaboration during shifts, to consistently provide efficient service.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained thorough menu knowledge to incorporate it into knowledgeable recommendations for guests, and to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Cook

Pizza Hut
08.2020 - 05.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Monitored food quality and presentation to maintain high standards.

Photographer/Santa Elf

Royal Gorge Route Railroad
10.2018 - 04.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.
  • Contributed to positive reviews and increased ticket sales for multiple productions through consistent delivery of high-quality performances.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
  • Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
  • Trained new photographers in use of camera equipment and editing software.

Education

High School Diploma -

Cañon City Highschool
Cañon City, CO
03.2021

Skills

  • Customer service
  • Strong multitasking
  • Team collaboration
  • Cleanliness
  • Attention to detail
  • Accurate money handling
  • Complaint resolution
  • Time management
  • Upselling techniques
  • Digital photography
  • Kitchen equipment operation and maintenance

Timeline

Waitress/Barista

Cañon City MUGS
05.2021 - 08.2024

Cook

Pizza Hut
08.2020 - 05.2021

Photographer/Santa Elf

Royal Gorge Route Railroad
10.2018 - 04.2021

High School Diploma -

Cañon City Highschool
Makail Segura