Maira Alejandra Rodriguez
Web Developer
Bogotá,DC
Summary
With 4 years of experience, I am looking for a job opportunity where I can use my problem-solving skills, with knowledge of Software Engineering and Computer Programming for business applications. Complete, self-managed, with a high capacity for self-learning and leadership. With interests in quality, design and software architecture.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Customer Service Representative Supervisor-Tech
Sutherland Global
Bogota, Bogota
03.2020 - 08.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated professionally with colleagues, freelancers and clients.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted available products and services to customers during service, account management and order calls.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
- Submitted service tickets for equipment maintenance requests.
- Promoted efficiency among departments with prompt resolution of system issues.
- Monitored systems in operation and quickly troubleshot errors.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Technical Support Representative
Softtek Integration Systems
Bogota, Bogota
01.2019 - 02.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Documented support interactions for future reference.
- Managed high levels of call flow and responded to Type technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
- Submitted service tickets for equipment maintenance requests.
- Researched product and issue resolution tactics to address customer concerns.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Promoted efficiency among departments with prompt resolution of system issues.
Web Developer Intern
IETS
Bogota , Bogota
06.2018 - 12.2018
- Developed user interfaces with modern JavaScript frameworks, HTML5 and CSS3.
- Worked closely with developers on creating new code.
- Wrote custom HTML and JavaScript for existing websites.
- Investigated resulting impacts on application concurrency to improve procedures.
- Used content creation tools and digital media to design web sites.
- Collaborated with project managers and development team to brainstorm new ideas.
- Assisted with troubleshooting tasks to uncover issues within software.
- Prioritized and problem-solved several tasks concurrently with minimum supervision.
- Troubleshot and debugged code ensuring compatibility with devices, browsers and operating systems.
Education
High School -
Jalil Gibran
Bogota, Colombia 01.2015 - 11.2015
Bachelor Of Applied Science In Information Technology -
SENA
Bogota, Colombia 02.2016 - 11.2018
Skills
Customer service and care
undefinedCertification
Certified Python, CSS, JavaScript , Udemy.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative Supervisor-Tech
Sutherland Global
03.2020 - 08.2022
Technical Support Representative
Softtek Integration Systems
01.2019 - 02.2020
Web Developer Intern
IETS
06.2018 - 12.2018
Bachelor Of Applied Science In Information Technology -
SENA
02.2016 - 11.2018
High School -
Jalil Gibran
01.2015 - 11.2015
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