Maira Alejandra Rodriguez
Web Developer
Bogotá,DC
Summary
With 4 years of experience, I am looking for a job opportunity where I can use my problem-solving skills, with knowledge of Software Engineering and Computer Programming for business applications. Complete, self-managed, with a high capacity for self-learning and leadership. With interests in quality, design and software architecture.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Customer Service Representative Supervisor-Tech
Sutherland Global
Bogota, Bogota
03.2020 - 08.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated professionally with colleagues, freelancers and clients.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted available products and services to customers during service, account management and order calls.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
- Submitted service tickets for equipment maintenance requests.
- Promoted efficiency among departments with prompt resolution of system issues.
- Monitored systems in operation and quickly troubleshot errors.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Technical Support Representative
Softtek Integration Systems
Bogota, Bogota
01.2019 - 02.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Documented support interactions for future reference.
- Managed high levels of call flow and responded to Type technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
- Submitted service tickets for equipment maintenance requests.
- Researched product and issue resolution tactics to address customer concerns.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Promoted efficiency among departments with prompt resolution of system issues.
Web Developer Intern
IETS
Bogota , Bogota
06.2018 - 12.2018
- Developed user interfaces with modern JavaScript frameworks, HTML5 and CSS3.
- Worked closely with developers on creating new code.
- Wrote custom HTML and JavaScript for existing websites.
- Investigated resulting impacts on application concurrency to improve procedures.
- Used content creation tools and digital media to design web sites.
- Collaborated with project managers and development team to brainstorm new ideas.
- Assisted with troubleshooting tasks to uncover issues within software.
- Prioritized and problem-solved several tasks concurrently with minimum supervision.
- Troubleshot and debugged code ensuring compatibility with devices, browsers and operating systems.
Education
High School -
Jalil Gibran
Bogota, Colombia 01.2015 - 11.2015
Bachelor Of Applied Science In Information Technology -
SENA
Bogota, Colombia 02.2016 - 11.2018
Skills
Customer service and care
Java Full Stack
Technical Support
Agile Workflow
Web development projects
Programming
HTML
CSS
PHP
JavaScript
Site template development
Web Security
Responsive design
Programming Languages
Project Management
Website optimization
Procedure implementation
Public speaking talent
Profit and loss statements
Operations and finance expert
SQL Server
Visual Basic Net
C#, C
Certification
Certified Python, CSS, JavaScript , Udemy.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative Supervisor-Tech
Sutherland Global
03.2020 - 08.2022
Technical Support Representative
Softtek Integration Systems
01.2019 - 02.2020
Web Developer Intern
IETS
06.2018 - 12.2018
Bachelor Of Applied Science In Information Technology -
SENA
02.2016 - 11.2018
High School -
Jalil Gibran
01.2015 - 11.2015