Mahnaz Moradi
Aurora
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Offering well-developed communication and leadership abilities, with keen interest in growing within customer service field. Brings strong aptitude for learning and quickly adapting to new environments and procedures. Ready to use and develop problem-solving and organizational skills in Customer Service Supervisor role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Worldwide Flight Services
08.2022 - 05.2025
- Monitor the quality and quantity of work performance; ensure compliance with Company rules and regulation and Company safety standards; train subordinates.
- Proactively monitor the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
- Interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Phlebotomy Clinical Intern
AdventHealth Parker
03.2022 - 04.2022
- Executed blood draw procedures under the guidance of experienced professionals, ensuring adherence to established protocols.
- Maintained meticulous accuracy in specimen processing, including proper labeling and documentation.
- Contributed to the preparation of collected specimens, enhancing laboratory efficiency.
Education
Bachelor of Science - Psychology
University of Colorado Denver
Denver, CO05.2023
Bachelor of Science - Nursing
CU College of Nursing
Aurora, CO05-2027
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
- Data entry
Accomplishments
- Supervised team of 8 staff members.
- Costumer Satisfaction: Ensured that customers were satisfied with the services provided by asking follow up questions.
- Achieved phlebotomy certification by completing 90 successful poke with safety and accuracy.
Certification
- PT - Phlebotomy Technician
Community Service
Rocky Mountain Medical, Volunteer - Entry level MA, Denver, CO, 2020-05, 2020-08, Provided support in patient care activities under professional supervision, including basic diagnostic procedures and vital sign monitoring., Managed administrative tasks and patient check-in procedures to optimize workflow and enhance overall patient experience.
Languages
Persian
Native or Bilingual
Timeline
Customer Service Supervisor
Worldwide Flight Services
08.2022 - 05.2025
Phlebotomy Clinical Intern
AdventHealth Parker
03.2022 - 04.2022
Bachelor of Science - Psychology
University of Colorado Denver
Bachelor of Science - Nursing
CU College of Nursing
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