Mahendra Sunar
Aurora
Summary
Worked in a McDonald franchise for a year and received best employee of the month. Experienced in food production and customer service. Experienced in Ups store supervisor manage the day to day operations of retail locations, Suggest for business growth and development by analyzing past and current market trends, past performances, estimation, and regression analysis with applications. Worked as an automation tester in ITSutra for 1 month. Tested software using selenium, Junit, Test NG frame, BBD frame work, used java to create test cases and implemented all testing. Student event supervisor in America First Event Center with approximately 2 years of experience. Supervisor and captain assistant in Reservation, Floor supervisor, Restaurant service setups and operator service with 6 months of Internship experience.(Grand Seasons Hotel) Technically savvy: R-programming, SQL, Python, Hotel reservation system, Microsoft Word, PowerPoint, and Excel (Pivot, Dashboard, and Visualization). Areas of interest Business Management & Operation, Business Analyst, Human Resources, Finances, Hotel Management, Public Relations, Information, and Technology. Fluent in English, Indian and Nepali; Skilled interpreter.
Overview
8
8
years of professional experience
Work History
Retail Sales Supervisor
The UPS Store Inc.
Denver
01.2024 - Current
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Coached staff on strategies to enhance performance and improve customer relations.
- Analyzed market trends regularly to adjust product selection appropriately.
- Updated databases with new and modified customer data.
- Applied quantitative and qualitative analysis techniques to evaluate solution effectiveness.
- Provided technical guidance to junior administrators in setting up and configuring new applications or resolving technical issues.
- Provided technical support regarding freight forwarding processes.
- Interpreted complex technical information into simple language for non-technical users.
Crew Member
ARCH ENTERPRISE
Columbia
01.2023 - 01.2025
- Connect with customers to ensure they have a positive experience.
- Help with online ordering of their favorite meals.
- Establish standard business communication.
- Partner with other crew members and managers to meet daily goals and have fun.
- Keep the restaurant looking phenomenal.
Manager
OM USA, INC. DBA The UPS Store
Camas
04.2021 - 11.2021
- Manage the day to day operations of retail locations, opening and closing the center
- Manage the productivity and world class customer service
- Gather and organize information on problems or procedures
- Review and verify the records/operational data, compliance with standards, policies and procedures
- Utilize the company tools to diagnose opportunities and develop the action plan to improve performance
- Plan and analyze data to set goals for sales and profit center
- Train and Organize a team of sales representatives for the company
- Recruit, hire and train new employees for the business
- Suggest for business growth and development by analyzing past and current market trends, past performances, estimation, and regression analysis with applications
- Prioritize plans and adjust schedules necessary to maximize sales
SDET
ITSutra Inc.
Irving
03.2021 - 04.2021
- Worked as Software Development Engineer in Tester
- Analyze project and design specifications to test software applications
- Prepare technical documentations at both testing level and user level
- Assist in coding, debugging, testing, and documenting of application programs
- Participate in development and maintenance of applications
- Analyze and implement software enhancements for applications
- Test software improvement initiatives to minimize operating time and maximize efficiency
- Follow coding standards defined by Company
- Review, encode and test change management requests for application
Student Event Supervisor
Southern Utah University
Cedar City
01.2019 - 12.2020
- Worked 20 hrs a week in campus part-time
- Provide excellent experiences for +2000 attendees per event by arrangements and implementation of event plans
- Managed energy and circumstances to meet deadlines and accomplish specific tasks and outcomes and managed time effectively
- Fosters collaboration in the team and in the organization and empowers others to act and strengthens their ability to do so
- Communicates information to team members, customers, and team leadership, and displays ability to adjust communication style appropriately
- Develops clear and concise reports on status of operation using appropriate language and data and is prompt in submitting report
Internship Trainee
Grand Seasons Hotel
Kuala Lumpur
04.2017 - 10.2017
- Have worked in a three department’s Front office, Food and Beverage and Housekeeping 2 months in each dept
- Experienced of International Buffet, A’la carte, Breakfast setup
- Worked as captain assistant in a Seasons Café and Kasbah bar, provided impeccable service to 200+ customers each day
- Seamlessly handled both Front office and operator role by providing excellent service such as answering calls, accepting reservations, checking guests in and out on the hotel's computer system and processing guest payments
- Performed a housekeeping assistant role and handled 20+ rooms each day by ensuring quality is up to the standards, clean and sanitized
- Assisted to maintain the occupancy of hotel over 80%
- Experienced with customers almost all around the world and able to understand and solve the customer’s expectations, requests, and complaints
- Supervised internship team and helped them to understand operation procedure and responsibilities to meet both manager and customers’ needs
Education
Master of Business Administration (MBA) -
Southern Utah University
Cedar City, Utah12.2020
Lean six sigma green belt - with excel application
06.2020
Undergraduate Degree in Hotel Management -
Kantipur International College
Biratnagar, Nepal06.2018
Skills
- R programming
- Trained with all programming languages
- Employee training
- Customer service
- Relationship building and management
- Store operations
- Excel (Pivot), (Dashboard), (Visualization)
- Market analysis
- Test case design
- Regression testing
- Test automation
- Performance testing
- API testing experience
- Collaboration and communication
- Problem-solving
Hobbies and Interests
- Business Management & Operation
- Business Analyst
- Human Resources
- Finances
- Hotel Management
- Public Relations
- Information
- Technology
Languages
- English
- Indian
- Nepali
Timeline
Retail Sales Supervisor
The UPS Store Inc.
01.2024 - Current
Crew Member
ARCH ENTERPRISE
01.2023 - 01.2025
Manager
OM USA, INC. DBA The UPS Store
04.2021 - 11.2021
SDET
ITSutra Inc.
03.2021 - 04.2021
Student Event Supervisor
Southern Utah University
01.2019 - 12.2020
Internship Trainee
Grand Seasons Hotel
04.2017 - 10.2017
Master of Business Administration (MBA) -
Southern Utah University
Lean six sigma green belt - with excel application
Undergraduate Degree in Hotel Management -
Kantipur International College
Similar Profiles
Victoria WamplerVictoria Wampler
Associate at The UPS Store Inc.Associate at The UPS Store Inc.
Sherline RodriguezSherline Rodriguez
Sales Associate/Notary Public at The UPS Store Inc.Sales Associate/Notary Public at The UPS Store Inc.
MIGUEL VALENCIAMIGUEL VALENCIA
COSTUMER SERVICE SPECIALIST at The UPS Store Inc.COSTUMER SERVICE SPECIALIST at The UPS Store Inc.