Magdalena Villegas
Denver
Summary
Dynamic customer service professional with a goal-oriented mindset, recognized for enhancing client satisfaction at The ONE Group. Proven ability in problem-solving and data entry, streamlining communication processes, and training teams to boost performance. Committed to maintaining high standards of service and operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Representative Ambassador
The ONE Group
Denver, CO
01.2023 - 12.2025
- Led customer service initiatives to enhance client satisfaction and loyalty.
- Developed training materials to improve team performance and operational efficiency.
- Streamlined communication processes between departments to ensure timely information flow.
- Analyzed customer feedback to identify trends and recommend improvements in services.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Contributed to team sales goals by upselling products and services to customers.
Janitorial Worker
Denver Health Hospital
Denver, CO
09.2021 - 11.2023
- Maintained cleanliness and sanitation standards in patient care areas.
- Operated cleaning equipment, including floor scrubbers and vacuums, efficiently.
- Conducted thorough inspections to ensure compliance with health regulations.
- Assisted in training new staff on proper cleaning protocols and safety measures.
- Implemented waste disposal procedures to promote environmental sustainability.
- Collaborated with healthcare teams to address urgent sanitation needs promptly.
- Enhanced patient satisfaction by maintaining a clean and welcoming environment.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
Site Clean up
Lucero LLC
Sheridan, WY
04.2019 - 03.2021
- Maintained cleanliness and organization of work areas to ensure safety and efficiency
- Operated cleaning equipment, including floor scrubbers and pressure washers, effectively
- Assisted in waste management processes, promoting recycling and sustainability practices
- Collaborated with team members to optimize workflow and improve task completion times
- Conducted regular inspections of facilities to identify maintenance needs or potential hazards
- Followed all safety protocols while performing cleaning duties to minimize risks
- Reported supply inventory levels, ensuring timely replenishment of cleaning materials
- Demonstrated attention to detail while inspecting work areas for potential hazards or additional cleaning needs.
Education
No Degree - Sterile Processing Technician
MedCerts
Online04.2026
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Telephone reception
- Attention to detail
- Organizational skills
- Problem-solving
- Time management
- Customer service
- Teamwork
Timeline
Representative Ambassador
The ONE Group
01.2023 - 12.2025
Janitorial Worker
Denver Health Hospital
09.2021 - 11.2023
Site Clean up
Lucero LLC
04.2019 - 03.2021
No Degree - Sterile Processing Technician
MedCerts