Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

MAFE SANCHEZ

QA SOFTWARE
BOGOTA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level QA Analyst position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
years of professional experience

Work History

Sutherland

Manual QA Tester
04.2021 - Current

Job overview

  • Executed test scripts, logged defects and worked to resolve issues noted in testing process.
  • Pursued professional development opportunities to learn new testing tools and test strategies.
  • Isolated issues by analyzing process steps, log files and data input for Contact Solutions Tools.
  • Documented testing procedures for developers and future testing use.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Led test-driven development, functional integration and regression testing initiatives to determine effectiveness of Agent Tools.
  • Implemented use of Onboarding process and documentations for new hires illustrate project features and requirements.

Sutherland

Bilingual Customer Service Representative
09.2019 - 04.2021

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Sitel

Supervisor
10.2016 - 11.2017

Job overview

  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Interviewed, hired and trained new employees for production positions.
  • Maintained compliance with company policies, objectives and communication goals.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.

Sitel

Bilingual Customer Service Representative
05.2016 - 10.2016

Job overview

  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through phone English and Spanish-speaking customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved and maintained departmental performance standards.

DIGITZ FILM

Production Assistant Intern
05.2014 - 12.2014

Job overview

  • Worked closely with Production Manager to plan projects in preproduction status.
  • Contributed to production meetings by issuing schedules, shot lists and other important documents.
  • Researched copyrights, royalties and other permission aspects for music, footage and images.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Maintained schedules, managed deadlines and interfaced with teammates to support production activities.

Education

Universidad Nacional Abierta Y A Distancia
Bogotá, Colombia

Bachelor of Arts from Visual And Performing Arts
12.2025

University Overview

Universidad De Antioquia
Medellin, Colombia

Certification from Frontend Developer
12.2021

University Overview

Servicio Nacional De Aprendizaje SENA
Bogota, Colombia

Associate of Arts from Multimedia Production
05.2014

University Overview

Skills

  • User Acceptance Testing (UAT)
  • Training Junior Team Members
  • Analyzing Test Results
  • Call Monitoring
  • Test Plans and Cases
  • Functional Testing Experience
  • Root Cause Analysis
  • Technical Analysis
  • Agile and Scrum Environments
  • Providing Feedback
  • Write Reports
  • Cross-Platform Testing

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Manual QA Tester
Sutherland
04.2021 - Current
Bilingual Customer Service Representative
Sutherland
09.2019 - 04.2021
Supervisor
Sitel
10.2016 - 11.2017
Bilingual Customer Service Representative
Sitel
05.2016 - 10.2016
Production Assistant Intern
DIGITZ FILM
05.2014 - 12.2014
Universidad Nacional Abierta Y A Distancia
Bachelor of Arts from Visual And Performing Arts
Universidad De Antioquia
Certification from Frontend Developer
Servicio Nacional De Aprendizaje SENA
Associate of Arts from Multimedia Production
MAFE SANCHEZQA SOFTWARE