Maelin Mullin
PNC Bank
Denver
5
years of professional experience
Detail-oriented operations professional with 4+ years of experience in fast-paced regulated environments. Expertise in problem resolution, system navigation, and process improvement. Skilled in investigating issues, identifying discrepancies, and coordinating cross-functional teams. Seeking a technical or analytical role that offers opportunities for problem solving and continued learning
Work History
Treasury Management Sales Advisor (AVP)
4 Months- Supported hundreds of business clients during major bank conversion, resolving system-access, service, configuration, and operational issues to enhance client experience.
- Investigated problems across unfamiliar platforms by reviewing account setups, permissions, and documentation to ensure compliance and operational integrity.
- Rapidly learned multiple new systems and processes while handling high volumes of time-sensitive issues involving access, payments, security tools, and digital services.
- Coordinated with specialized internal teams to identify root causes and correct system or setup issues, restoring functionality and minimizing downtime.
Treasury Management Sales Associate
1 Year 11 Months- Analyzed client activity, transaction patterns, service usage, and workflows to identify operational needs and risks, leading to targeted improvements in efficiency.
- Developed individualized solutions by learning how businesses operated and translating those needs into practical service configurations.
- Coordinated implementation and issue resolution across multiple departments, ensuring seamless service delivery and support for clients.
- Developed individualized solutions by understanding business operations and translating needs into effective service configurations.
Investments Research & Reporting Representative
6 Months- Validated financial and loan-maintenance activity across multiple departments, identifying and correcting discrepancies.
- Generated and reviewed recurring reports, ensuring accuracy and compliance with servicing guidelines.
- Researched inconsistencies across systems and data sources, verifying information prior to completion.
Senior Personal Banker
2 Years 2 Months- Investigated and resolved account, transaction, access, and operational issues, ensuring compliance with security, regulatory, and documentation standards.
- Reviewed and approved transactions, account documentation, maintenance requests, and operational work for accuracy and compliance.
- Trained and supported team members on products, procedures, and systems, enhancing their ability to handle complex customer situations and daily branch operations.
- Identified workflow inefficiencies and implemented new procedures, enhancing organization and operational effectiveness.
Education
High School Diploma
Skills
Troubleshooting & Problem Solving
Systems & Process Navigation
Data Analysis
Financial Analysis
Microsoft Excel
Microsoft Office Suite
Risk & Compliance Awareness
Salesforce / CRM Systems
Timeline
Treasury Management Sales Advisor (AVP)
PNC Bank
06.2026 - 10.2026Read More
Treasury Management Sales Associate
FirstBank
07.2024 - 06.2026Read More
Investments Research & Reporting Representative
FirstBank
01.2024 - 07.2024Read More
Senior Personal Banker
FirstBank
11.2021 - 01.2024Read More
Columbine High School
High School Diploma
Read More
PROFESSIONAL DEVELOPMENT & TRAINING
Advanced Banking & Leadership Development Program — FirstBank | 2022-2024
- Multi-year internal development program covering advanced products and services, operational problem resolution, leadership, teamwork, and complex customer scenarios.
Regulatory, Compliance & Risk Training — FirstBank / PNC | 2021-2026
- Ongoing required training covering federal banking regulations, fraud prevention, information security, privacy, identity verification, operational risk, and compliance procedures.
Systems, Products & Conversion Training — FirstBank / PNC | 2024-2026
- Extensive training across treasury products, digital platforms, payment systems, fraud controls, service implementation, and FirstBank-to-PNC conversion processes.
- Industry & Professional Development
Women in Business seminar, 2023 | RMAFP professional and educational events, 2025