Mae Buttrell
Absolute Pool Management
Westminster
3
years of professional experience
Driven Communication student with strong experience in fast-paced customer service, conflict resolution, and team leadership. Proven ability to build authentic customer relationships, manage high-volume daily operations, and maintain composure under pressure. Highly adaptable team player committed to operational excellence and delivering memorable customer experiences.
Work History
Barista
1 Year 10 Months- Managed high-volume customer flow during peak hours, delivering personalized, high-quality service.
- Efficiently manage high-volume customer flow during peak hours while delivering personalized, high-quality customer service.
- Resolved customer complaints and inquiries with empathy and efficiency, fostering repeat business and brand loyalty.
- Multitasked register operations, order preparation, and workstation sanitation in a high-tempo environment.
- Partner with shift team members to streamline operations and foster a supportive, energetic workplace culture.
Lifeguard
3 Years 5 Months- Monitored pool facilities to enforce safety regulations, safeguarding patrons during all activities.
- Maintain constant surveillance over pool facilities, ensuring strict compliance with safety regulations for groups of all sizes.
- Communicate safety policies clearly and authoritatively to patrons, resolving non-compliance issues professionally.
- Collaborated with pool management and guard team to uphold safety standards, perform chemical balance checks, and ensure cleanliness.
Education
Bachelor of Arts - Communication
- Expected Graduation: May 2029
- GPA: 3.5
Skills
Customer & Public Relations: High-volume service
Conflict De-escalation
Relationship Building
Public speaking
Operations & Leadership: Time Management
Rapid problem solving
EventEvent managementm CoTeamwork
Software & Tools: Microsoft Office Suite
Google Workspace
POS Systems
Time management
Friendly and outgoing
Attention to detail
Beverage preparation
LEADERSHIP & ATHLETIC EXPERIENCE
- Competitive Boxer | Active Athlete
- 2020 – 2024 Dedicated four years to rigorous athletic training, cultivating high-level discipline, mental toughness, and adaptability under pressure.
- Balanced demanding training schedules alongside high academic performance and extracurricular commitments.
- Student Leader | Student Council
- Collaborated on event planning, floor layouts, and execution for major functions including Homecoming and Prom.
- Took initiative in team problem-solving to resolve logistical challenges in real-time during live events.
Timeline
Barista
Ziggi's Coffee
10.2024 - CurrentRead More
Lifeguard
Absolute Pool Management
03.2023 - CurrentRead More
University of Colorado Boulder
Bachelor of Arts from Communication
Read More