Summary
Overview
Work History
Education
Skills
Timeline
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Madyson Ryan

Aspen

Summary

Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Zia Medical Alaska
Anchorage
09.2024 - Current
  • Managed company's social media presence, enhancing online engagement.
  • Scheduled and confirmed appointments, ensuring timely reminders and customer satisfaction.
  • Organized and maintained filing systems for efficient record-keeping.
  • Facilitated insurance prior authorizations to streamline patient access to necessary treatments.
  • Coordinated insurance prior authorizations, ensuring timely approval for patient care.

Retail Sales Associate

Replay Sports And More Family Consignment Store
Aspen
05.2022 - 07.2024
  • Assisted customers in identifying and locating products to meet their needs, enhancing their shopping experience.
  • Communicated effectively with customers to understand and fulfill their needs, ensuring satisfaction.
  • Managed inventory flow by overseeing incoming and outgoing stock, maintaining accurate records.
  • Organized inventory to ensure efficient stock management and accessibility.
  • Maintained a well-organized inventory and appealing shop layout.

Customer Service Specialist

Snowy Pineapple
Aspen
06.2021 - 07.2023
  • Processed financial transactions accurately while managing the cash register and ensuring customer satisfaction.
  • Ensured customer satisfaction by addressing inquiries and resolving issues promptly.
  • Addressed customer needs efficiently, leading to improved satisfaction and retention.
  • Executed opening and closing procedures to ensure a seamless customer experience.
  • Managed restocking activities to maintain optimal product availability.

Restaurant Hostess

Mi Chola
Aspen
03.2022 - 01.2023
  • Facilitated food order processing and carry-out services, serving as the welcoming face of the restaurant.
  • Managed reservations, waitlists, and special requests for large parties.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Greeted customers and escorted them to their tables.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Provided menus and answered questions about menu items and specials.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Balanced cash register at end of shift according to established procedures.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted guests and sat customers at tables or in waiting areas.

Education

Bachelor of Science - Psychology

University of Colorado Boulder
Boulder, CO
05-2028

Skills

  • Customer service and support
  • Inventory management
  • Social media strategy
  • Appointment scheduling
  • Conflict resolution
  • Cash handling and register operations
  • Time management
  • Sales techniques
  • Reservation coordination
  • Cleanliness and hygiene standards
  • Waitlist management
  • Event hosting
  • Guest greeting
  • Take-out service management
  • Payment processing
  • Front-of-house display design
  • Team collaboration
  • Table bussing and maintenance
  • Friendly demeanor in service
  • Effective communication skills
  • Problem solving strategies
  • Efficient seating arrangements

Timeline

Administrative Assistant

Zia Medical Alaska
09.2024 - Current

Retail Sales Associate

Replay Sports And More Family Consignment Store
05.2022 - 07.2024

Restaurant Hostess

Mi Chola
03.2022 - 01.2023

Customer Service Specialist

Snowy Pineapple
06.2021 - 07.2023

Bachelor of Science - Psychology

University of Colorado Boulder

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Madyson Ryan