MADYSIN JOHNSTON
Hudson
Summary
Energetic and driven individual with a strong foundation in customer service. Known for a positive attitude and a natural ability to build rapport with customers, delivering exceptional service and ensuring a positive experience. Quick to adapt to new environments and eager to learn new skills, with a passion for contributing to team success. Motivated to take on new challenges, improve professionally, and drive results.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Denver Health Medical Center
Denver
09.2025 - Current
- Handled inbound calls from patients regarding appointments and medical inquiries.
- Assisted patients in navigating health services and obtaining necessary information.
- Documented patient interactions accurately in the electronic health record system.
- Provide professional and empathetic support to patients and callers
- Resolved inquiries effectively while maintaining a positive experience
- Maintained high patient satisfaction through clear communication
- Educated patients on billing processes and insurance coverage options thoroughly.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Sales Representative
Cobblestone Car Wash
01.2024 - Current
- Customer Service- Greet customers, explain available services and help customers choose the best packages for them
- Sales- Upsell monthly subscriptions for commissions
- Maintenance - Ensure that car wash equipment is clean and functioning properly. Including routine maintenance or reporting issues to supervisors.
Call Center Representative
Now Heating and Air
01.2021 - 01.2023
- Customer Service - Answer inbound calls or respond to customer messages, addressing questions, concerns, and inquiries about products or HVAC services available
- Customer Feedback- Collect and report customer feedback, ensuring that any recurring issues are brought to the attention of management
- Follow-up- Ensure that all customer concerns are addressed and follow up when necessary to ensure satisfaction.
Education
HIGH SCHOOL DIPLOMA -
Prairie View High School
Skills
- Positive Energy
- Problem-Solving
- Computer Literacy
- Multitasking communications
- Time Management
- Team Work and Collaboration
- Persuasion for Increased Sales
- Patient support and customer service
- Active listening
- Conflict resolution
- De-escalation techniques
- Professional phone etiquette
- Empathy and compassion
- Medical terminology
- Appointment rescheduling
- HIPAA compliance
- Accuracy under pressure
- CRM navigation
Timeline
Call Center Representative
Denver Health Medical Center
09.2025 - Current
Sales Representative
Cobblestone Car Wash
01.2024 - Current
Call Center Representative
Now Heating and Air
01.2021 - 01.2023
HIGH SCHOOL DIPLOMA -
Prairie View High School