Madisyn Smith
Steamboat Springs
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
2
2
years of professional experience
Work History
Manager
Boba Cutea
11.2023 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Barista/Cashier Trainer
The Coffee Mill
06.2022 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Juice Bar Barista
Jacks Natural Foods
07.2023 - 09.2023
- Handled cash transactions accurately, maintaining responsibility for daily register reconciliations and reporting discrepancies as necessary.
- Contributed ideas for promotional events or collaborations that led to increased foot traffic at the juice bar location.
- Actively participated in routine inventory audits, identifying discrepancies early on which helped maintain accurate stock levels.
- Assisted in marketing efforts by actively promoting seasonal specials and limited-time offers to customers both in-store and via social media channels.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Provided personalized recommendations based on individual taste preferences, leading to higher customer satisfaction rates.
- Managed inventory effectively to reduce waste and ensure consistent availability of fresh ingredients for juice production.
- Boosted sales by creating innovative and appealing smoothie recipes tailored to customer preferences.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Stride Online
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Friendly and outgoing
- Team Player
- Cash Handling
- Exceptional customer service
- Beverage Preparation
- Food Preparation
Timeline
Manager
Boba Cutea
11.2023 - 02.2024
Juice Bar Barista
Jacks Natural Foods
07.2023 - 09.2023
Barista/Cashier Trainer
The Coffee Mill
06.2022 - 02.2024
Stride Online
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