Madisson Littau
Parker
Summary
Professional with strong background in passenger services, adept at managing customer interactions and resolving issues efficiently. Skilled in coordinating with team members to ensure seamless operations and consistently meeting service standards. Known for adaptability, clear communication, and focus on delivering positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Menzies Aviation
01.2024 - 12.2024
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Answered customer questions regarding flight information, airport amenities, and travel regulations
- Managed customer complaints in a professional manner while providing solutions to resolve issues
Hostess
Great Divide Brewing
07.2023 - 12.2023
- Spoke with patrons to drive satisfaction with food and service
- Resolved customer service and food-related issues to maintain guest satisfaction
- Greeted guests warmly upon arrival, seating them promptly
Passenger Service Agent
Worldwide Flight Services
01.2025 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Built strong relationships with customers through positive attitude and attentive response.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Self-motivated, with a strong sense of personal responsibility.
Head Hostess
Hacienda Colorado
04.2022 - 06.2023
- Assisted staff by serving food and beverages or bussing tables
- Enhanced guests' experiences by fulfilling special requests during visits
- Assisted serving staff by taking guest drink orders and resolving conflicts
Childcare Assistant
Lighthouse Learning Center
03.2021 - 03.2022
- Maintained a clean, organized classroom environment conducive to learning
- Updated detailed records for each child with information such as daily observations, meals served and medications administered
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts
- Communicated effectively with parents and guardians about children's daily activities and progress
Education
High School Diploma -
Legend High School
Parker, CO05.2022
Skills
- Adaptability and dependability
- Problem-solving
- Empathy and patience
- Civic and organizational leadership
- Customer service management
- Safety and emergency procedures
- Time management
Certification
CPR Certification/2022
Timeline
Passenger Service Agent
Worldwide Flight Services
01.2025 - Current
Passenger Service Agent
Menzies Aviation
01.2024 - 12.2024
Hostess
Great Divide Brewing
07.2023 - 12.2023
Head Hostess
Hacienda Colorado
04.2022 - 06.2023
Childcare Assistant
Lighthouse Learning Center
03.2021 - 03.2022
High School Diploma -
Legend High School
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