Madison Whiting-Wagner
Colorado Springs,CO
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Chiartano Engineering and Chuy's. Excelled in high-pressure situations, demonstrating exceptional time management and listening skills. Achieved a welcoming environment through meticulous attention to detail and proactive team collaboration.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Chiartano Engineering
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Host
Chuy's
02.2017 - 07.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Bachelor of Science - Elementary Education
Quincy University
Quincy, IL05-2026
GED -
Liberty High School
Colorado City, CO05-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Front Desk Receptionist
Chiartano Engineering
05.2024 - Current
Host
Chuy's
02.2017 - 07.2020
Bachelor of Science - Elementary Education
Quincy University
GED -
Liberty High School
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