MADISON ROSS
Frederick
Summary
Dynamic Registered Behavioral Therapist with a strong work ethic and exceptional customer service skills at Action Behavior Centers. Proven ability to foster trust with clients and families while effectively utilizing data collection systems to enhance therapy outcomes. Committed to creating positive experiences and maintaining high standards in all interactions. Also a motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
La Mariposa
Lyons
04.2025 - Current
- Provided exceptional customer service to enhance dining experiences.
- Took and processed orders efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area and service stations.
REGISTERED BEHAVIORAL THERAPIST
Action Behavior Centers
Denver
09.2024 - 03.2025
- Monitored client progress using data collection systems such as direct observation, self-monitoring, and rating scales.
- Developed strong rapport with clients and families, fostering trust and open communication for optimal therapy outcomes.
- Performed ongoing data collection and analysis to measure the effectiveness of implemented interventions, making necessary adjustments as needed.
- Contributed to a supportive team atmosphere by sharing knowledge, resources, and feedback with fellow therapists.
TABLE ATTENDANT
Casa Bonita
Lakewood
07.2023 - 08.2024
- I utilized my customer service skills to create the best experience possible for guests while following safety and food handling requirements.
- Managed inventory of server station supplies, maintaining adequate stock levels for daily operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
HOSTESS, SERVER, EXPO
Red Robin
Longmont
11.2022 - 07.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Completed daily side work and opening and closing duties without fail.
SALES ASSOCIATE
Plato's Closet
Boulder
06.2020 - 04.2021
- Company Overview: Company Overview: "consignment" store
- Plato's Closet is a "consignment" store so everyday people would bring clothes in to sell to us for our inventory. I would go through the items and make sure they would sell well in our location and ensure they were in good condition to be resold.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Company Overview: "consignment" store
Education
HIGH SCHOOL DIPLOMA -
St. Vrain Online Global Academy
Longmont, COSOCIAL WORK, MINOR IN PSYCHOLOGY
Colorado Mesa University
Skills
- Customer service expertise
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Knowledge on multiple POS systems
- Safe food handling
- Memory retention
Certification
RBT - Registered Behavior Technician
Timeline
Server
La Mariposa
04.2025 - Current
REGISTERED BEHAVIORAL THERAPIST
Action Behavior Centers
09.2024 - 03.2025
TABLE ATTENDANT
Casa Bonita
07.2023 - 08.2024
HOSTESS, SERVER, EXPO
Red Robin
11.2022 - 07.2023
SALES ASSOCIATE
Plato's Closet
06.2020 - 04.2021
HIGH SCHOOL DIPLOMA -
St. Vrain Online Global Academy
SOCIAL WORK, MINOR IN PSYCHOLOGY
Colorado Mesa University