Summary
Work History
Education
Skills
LANGUAGES
Awards
Timeline
Generic

Madison Requejo

Commerce City

Summary

Seeking opportunities to provide skills that will gain important experience to myself and with this career.

Developed outstanding client interaction and problem-solving skills in fast-paced customer service environment. Transitioning into a field with focus on leveraging strong communication abilities and proactive approach to client needs. Prepared to bring excellent service-oriented skills to new industry, ensuring seamless client experiences.


Work History

Client Service Representative - Shipping and Receiving

Irvine
  • Route incoming shipments to the proper department or warehouse section. Responsible for dealing with shippers when merchandise was found to be damaged. Maintain records on destination charges and write on all outgoing freight. Prepare shipping documents and mailing labels. Trained in the automated equipment.

Associate Level 7

In-N-Out Burger
  • Perform sales floor work such as greeting or assisting customers. Communicate with customers regarding orders, handling comments and complaints. Work effectively and productivity with co-workers. Level 7 cook, ensuring the food is prepared with quality and to the standard of food safety.

Customer Service Advocate

Carvana
  • The face of Carvana, since Carvana’s purchase process is entirely online, would be the first time a customer has met a Carvana employee face-to-face! I would deliver and pick up vehicles at customers house or at the office.

Customer Service Agent

Southwest Airlines
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.

Education

High school -

Cypress
Cypress, CA

Skills

  • Three years of American Sign Language
  • Excellent in communication skills
  • Varsity Cheer
  • Understands Animation
  • Computer skills
  • Excel - Microsoft Word
  • FedEx Online Shipping Tool
  • DHL online shipping tool
  • Customer support
  • Customer education
  • Teamwork and collaboration
  • Customer service
  • Calm and professional under pressure
  • Understanding customer needs

LANGUAGES

American Sign Language

Awards

Presidential Award, Varsity Cheer Captain, 1st Place in cheer Competition, Customer recognition via In-N-Out customer service

Timeline

Client Service Representative - Shipping and Receiving

Irvine

Customer Service Advocate

Carvana

Associate Level 7

In-N-Out Burger

Customer Service Agent

Southwest Airlines

High school -

Cypress

Similar Profiles

CREATE PROFILE
Madison Requejo