MADISON MCCARTHY
MADISON
Summary
Administrative and Human Resources professional with 10+ years of customer service and office support experience. Known for strong communication, organization, and the ability to provide professional, welcoming service to the public while maintaining accurate records and efficient office operations through exemplary communication, problem-solving, and leadership skills. Strong office administration, records management, scheduling/calendar coordination, phone/email communication, data entry, and confidential records management skills.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Eastern Slope Dental
Conway, NH
04.2025 - Current
- -Served as the primary front desk contact for patients, answering phones, greeting visitors, managing all check-in/check-out procedures, and supporting daily operations to maintain a welcoming and efficient office environment.
- -Handled high-volume phone, email, and mail communication with timely, accurate responses to patient inquiries.
- -Scheduled and confirmed appointments, optimizing provider availability and chair time through efficient calendar management.
- -Verified insurance coverage and obtained pre-authorizations, streamlining treatment planning and billing processes, while educating patients on treatment plans, insurance benefits, and payment policies to promote clarity and care acceptance.
- -Maintained and updated patient records using Open Dental software, ensuring accuracy and HIPAA compliance.
- -Processed billing, invoicing, and payment collection; supported timely insurance claims and reduce outstanding balances.
- -Collaborated closely with clinical staff to ensure consistent patient flow and a positive overall experience.
Talent Acquisition Specialist
Breezeline / Cogeco
Quincy, MA
10.2022 - 09.2024
- -Managed/fulfilled high-volume new hire onboarding - background checks, drug screens, offer letter generation, coordinating/attending career fairs, interview coordination, and candidate communications; avg. 20 candidates per week.
- -Established and onboarded new vendor relationships and fulfillment requirements (vendor management, job postings) & planned and executed events to showcase brand.
- -Introduced new and innovative ways to source from broader and more diverse talent pools; leveraged Linked In and other partners to cultivate new diverse community partnerships and acted as brand ambassador internally and externally.
- -Thought leadership & team player
Talent Acquisition Specialist
Turner Construction
Boston, MA
04.2022 - 09.2022
- -Managed/fulfilled high-volume new hire onboarding - background checks, drug screens, offer letter generation, coordinating/attending career fairs, interview coordination, candidate communications, HR Orientation, and Data Entry; avg. 50 candidates per month with 3 season rotating internship program.
- -Played a key role in facilitating communication and activities between the Talent Acquisition team, hiring managers, and candidates.
- -Supported the regional Talent Acquisition function, producing metrics and reports on job activity and hiring trends, managing experienced hire acquisition processes short-lists and interview scheduling, regional talent mobility efforts, and the full cycle recruitment process for a college recruitment program and events.
- -Acted as a brand ambassador, supporting diversity and inclusion activities, and community outreach.
HR Generalist, Recruiter, HR Recruitment Assistant, HR Clerk/Receptionist
Signature Healthcare
Brockton, MA
08.2020 - 03.2022
- -Handled full-cycle recruitment processes for entry-level hospital positions, sourced candidates through various channels virtually as well as within the community, and coordinated/attended career fairs.
- -Worked closely with the Marketing Department to align our recruitment efforts in the community and virtually.
- -Assisted with provider recruitment, scheduling/managing complex schedules and travel plans for provider candidates, and CME expense tracking for providers.
- -Responsible for meticulous data entry and verification of new hires and internal changes, maintaining and updating the ATS program including an HRIS integration from manual to automatic, and providing regular trainings for hiring managers, recruiters, and the HR Operations team for our ATS.
- -Coordinated/Oversaw the New Hire Orientation Program and all employee onboarding, maintained license status for employees, posted employment requisitions (internal, external and Union), and ensured the functionality of all administrative processes.
- -Re-structured and supervised the immigration process from manual to an automatic process integrated with our HRIS.
- -Trained and managed front office staff in all of the duties previously mentioned. Additionally, I oversaw front office workflows, monitored key processes, and coverage where needed.
- -Actively contributed to department projects and improvements, showcasing versatility and commitment across diverse HR functions ranging from Operations, Recruitment, Benefits, and Compensation.
Marketing Assistant, Front Desk Liaison, Intern
Boston Connect Real Estate
Pembroke, MA
03.2014 - 01.2017
- -Managed various social media accounts, significantly increasing followers, and conducted a successful social media and marketing training session for real estate agents.
- -Played a key role in analyzing bi-weekly Activity Reports for clients with current listings and updated the company website with pertinent information.
- -Communicated professionally with agents and real estate vendors, inputted showings into Showing Desk, and assisted with monthly mailings and distribution.
- -Managed conference room schedules, prepared for meetings, and took responsibility for opening/closing the office while maintaining a clean and organized work environment for the team and office visitors.
Education
Master of Science - Human Resource Management
Lasell University
01-2019
Bachelor of Science - Business Administration
Mount Ida College
01-2018
Skills
- OFFICE ADMINISTRATION: CALENDAR COORDINATION, SCHEDULING, RECORDS MANAGEMENT, DATA ENTRY, MEETING COORDINATION, DOCUMENT PREPARATION
- CUSTOMER & PUBLIC SERVICE: FRONT DESK OPERATIONS, PHONE AND EMAIL COMMUNICATION, CLIENT RELATIONS, PROBLEM RESOLUTION, PROFESSIONAL PUBLIC INTERACTION
- TECHNICAL TOOLS: MICROSOFT OFFICE (WORD, EXCEL, OUTLOOK, TEAMS), GOOGLE WORKSPACE (DOCS, SHEETS, DRIVE, GMAIL), DATABASE MANAGEMENT
- HUMAN RESOURCES SUPPORT: RECRUITMENT COORDINATION, ONBOARDING, ATS/HRIS SYSTEMS, BACKGROUND CHECKS, EMPLOYEE RECORDS MANAGEMENT
- ORGANIZATIONAL & COMMUNICATION: ATTENTION TO DETAIL, TIME MANAGEMENT, PROCESS IMPROVEMENT, WRITTEN AND VERBAL COMMUNICATION, RELATIONSHIP BUILDING
Timeline
Administrative Assistant
Eastern Slope Dental
04.2025 - Current
Talent Acquisition Specialist
Breezeline / Cogeco
10.2022 - 09.2024
Talent Acquisition Specialist
Turner Construction
04.2022 - 09.2022
HR Generalist, Recruiter, HR Recruitment Assistant, HR Clerk/Receptionist
Signature Healthcare
08.2020 - 03.2022
Marketing Assistant, Front Desk Liaison, Intern
Boston Connect Real Estate
03.2014 - 01.2017
Bachelor of Science - Business Administration
Mount Ida College
Master of Science - Human Resource Management
Lasell University