Madison Malmgren
Aurora
Summary
Entrepreneurial and results-driven professional with extensive experience in business ownership and operations management. Experienced in the cleaning industry, with a focus on maintaining high standards of quality and customer satisfaction. Skilled at creating tailored cleaning solutions that address client needs. Proven ability to lead teams effectively, enhance operational efficiency and build strong, lasting client relationships. Committed to driving exceptional service standards and fostering trust through consistent and reliable business practices.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Zen Cleanse LLC
02.2017 - Current
- Established and currently manage a thriving residential and commercial cleaning business, serving a diverse clientele
- Coordinate scheduling and resource allocation to ensure efficient completion of cleaning projects while maintaining high service standards
- Develop and implement cleaning protocols tailored to client needs, achieving a98% customer satisfaction rate
- Develop and nurture client relationships through personalized communication and follow-ups, fostering loyalty and repeat business
- Ensure compliance with health and safety standards, enhancing the reputation and reliability of the business
Owner/Operator
Hope LLC
03.2013 - 01.2017
- Founded and operated a successful trucking company for4 years, overseeing daily operations, logistics, and compliance with transportation regulations
- Managed a team of drivers and administrative staff, ensuring timely delivery of goods and exceptional customer service
- Negotiated contracts with clients and vendors, resulting in a20% increase in revenue year-over-year
- Implemented cost-saving strategies, reducing fuel and maintenance expenses by15%
- Maintained fleet efficiency and safety standards through regular inspections and training programs
Education
GED -
Longmont, CO01.2012
Skills
- Cleaning Expertise: Deep cleaning techniques, sanitation protocols, eco-friendly practices
- Customer Service: Client communication, satisfaction improvement, and personalized service
- Team Leadership: Staff training, performance management, and scheduling
- Operational Management: Inventory control, quality assurance, and task prioritization
- Health and Safety Compliance: Knowledge of OSHA standards, chemical handling, and hazard prevention
- Marketing: Social media campaigns, customer acquisition, and branding
- Technical Skills: Proficiency in scheduling software and cleaning industry tools
Timeline
Owner/Operator
Zen Cleanse LLC
02.2017 - Current
Owner/Operator
Hope LLC
03.2013 - 01.2017
GED -
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