Madison Levine
Denver
Summary
Dynamic Clinical Director with a proven track record at Imagine Pediatrics, excelling in program development and interdisciplinary collaboration. Spearheaded a value-based care model, achieving a 35% reduction in emergency visits. Adept in clinical leadership and quality assurance, fostering team accountability and driving exceptional patient outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Director, Behavioral Health
Imagine Pediatrics
08.2024 - Current
- Lead a team of clinicians to execute on our team objectives in care delivery
- Develop and implement best-in-class intervention and patient-forward programming to support behavioral and social needs of the patients with SMI of Imagine pediatrics
- Establish and define organizational design, clinical processes, and care model in an entrepreneurial environment while spearheading market expansion
- Structure clinical model and programming to be compatible with value-based reimbursement mechanisms; align processes with technology and operations teams to capture and measure cost savings of care
- Participate in meeting contractual quality outcomes for payer partners or internally set by Imagine Pediatrics
- Collaborate with mutli-disciplinary team, including but not limited to physicians, specialists, nurse practitioners, social workers, clinical support staff to operationalize Imagine's delivery model
- Partner with operations and technology teams to build a robust, digitally integrated care model that drives above-average clinical outcomes and delivers a world-class patient experience
- Be an active participant in the leadership team to ensure appropriate data acquisition to drive evidence-based decision making around clinical product development
- Spearhead continued-education opportunities and training for clinical teams to further improve Imagine's ability to serve the SMI population.
Senior Manager, Behavioral Health
Imagine Pediatrics
03.2023 - 07.2024
- Manage a team of regional cross functional care team members with the support of supervisors.
- Provide oversight to a team of supervisors including 1:1 support, quarterly feedback, and typical functions of people management.
- Provide guidance to supervisors regarding performance management of indirect reports.
- Uphold team members responsible to Imagine specific policies, clinical programming requirements, and utilization targets.
- Partner with talent acquisition to carry out hiring plans, interviews, and onboard new team members.
- Assist with strategic planning for expansion into new markets for company growth.
- Analyze programmatic metrics and individual metrics in order to utilize staff appropriately.
- Hold the team accountable for working at the top of their license and utilizing team functions as efficiently as possible.
- Identify areas for improvement within team processes, clinical care, and action on projects to make them more efficient.
- Serve as the Behavioral Health Longitudinal representative in leadership meetings to provide feedback, improve patient experience, and support the development of new programs and services.
- Acts as the liaison for behavioral health services to all stakeholders taking a lead role in process and performance improvement and the delivery of high-quality services.
- Collaborate with clinical education team for implementation of new trainings in alignment with care team and organizational needs.
- Create a positive and inclusive culture of teamwork and accountability.
- Assist behavioral health team with navigating new processes, policies, and procedures.
Regional Clinical Manager, Behavioral Health
Babylon Health
07.2021 - 03.2023
- Company Overview: Remote
- Managed a team of four clinical supervisors and 40 therapists across California, Iowa, and New Mexico by conducting individual and group leadership huddles.
- Built a functional Value Based Care model and team of care managers to reduce cost spending of emergency room and urgent care visits resulting in over 60% reduction in Patient Health Questionnaire-9 and General Anxiety Disorder-7 scores over 12-16 weeks of treatment.
- Developed effective operating process and workflows using Athena Population Health tool to ensure consistent documentation and tracking metrics.
- Established weekly tiered huddles to increase collaboration and reduced barriers between Value Based Care staff members, including psychiatrists, primary care physicians, and care managers, resulting in more efficient patient care and collaboration.
- Led the hiring, onboarding, and training of the Athena EHR and Babylon Platform for therapists and care managers in order to meet performance metrics and create uniform training and standard of care.
- Implemented quality assurance measures to ensure providers are meeting metrics of 85% or higher in order to set performance standards, including up to a 15% of salary bonus incentive for high performers.
- Provided caseload management to improve workforce efficiently and reduce company cost expenditure resulting in increased therapist productivity from 60% to 80% nationwide, meeting the year-end goal.
- Streamline communications with practice operations, leaders, and providers to ensure KPIs and program goals are achieved and communicated effectively.
- Practiced psychotherapy up to eight hours per week to carry out the mission of providing quality and accessible health care.
- Remote
Clinical Manager, Behavioral Health
Babylon Health
11.2020 - 07.2021
- Company Overview: Remote
- Managed a team of 10 clinicians based in New York inclusive of group and individual supervision, evaluating performance metrics, and clinical operations.
- Meet contract agreement of providing first therapy appointment within 5 days of initial behavioral health evaluation service level agreement.
- Staffed therapists for the state of New York to meet the population demand by conducting over 40 live and one-way video interviews.
- Initiated a triage system based on over demand and under supply of therapists resulting in all waitlisted patients being seen within two weeks of the triage visit.
- Provided evidence based (Cognitive Behavioral Therapy, Dialectical Behavioral Therapy), short term clinical supervision over the course of 12-16 weeks to align with growing business needs.
- Conducted five chart audits per month per provider and monthly one-on-one feedback reports in order to set standards of care and increase provider satisfaction.
- Practiced psychotherapy up to 25 hours per week.
- Remote
Licensed Therapist
Richard Hall Community Mental Health Center
Bridgewater
02.2018 - 10.2020
- Company Overview: Bridgewater, NJ
- Provided evidence based therapy to a caseload of 100+ patients including couples, individuals, and families with various diagnoses.
- Treated and diagnosed DSM-5 diagnoses with fidelity to accurately target patient symptom picture and reach symptom reduction leading to more effective caseload management and patient turnover.
- Administered PHQ9 and GAD7 every two weeks resulting in 50% symptom reduction and discharge upon successful remission.
- Participated as a member of an interdisciplinary team, including RNs, psychiatrists, and case managers, in order to provide better overall coordination of patient care.
- Completed Trauma Focused-Cognitive Behavioral Therapy training and graduated three adolescents in order to successfully reduce trauma symptom picture and achieving maintenance.
- Documented in clinical chart within 24 hours of therapy visit per agency standards of quality assurance chart review.
- Bridgewater, NJ
Graduate Assistant
Seton Hall University
South Orange
09.2016 - 12.2017
- Company Overview: South Orange, NJ
- Identified clinical placement facilities for graduate students in order to complete 500 hours of patient-facing care in the marriage and family therapy curriculum.
- Facilitated the contractual agreement between agencies and Seton Hall University for students to complete required training resulting in an increase in the number of available sites from 10 to 15.
- Collected and organized over 20 student clinical hour tracking documentation to ensure requirements for graduation were met.
- Provided status updates and coordinated meetings for faculty members when students were in breach of agency contracts, ethics, or hours to uphold standards of excellence in the field.
- Enhanced graduate program experience by communicating with 30+ Seton Hall applicants on an annual basis regarding their graduate school application status.
- Updated databases daily to measure program outcomes for applicants.
- South Orange, NJ
Outpatient Intern
Richard Hall Community Mental Health Center
Bridgewater
08.2016 - 12.2017
- Company Overview: Bridgewater, NJ
- Bridgewater, NJ
Child Life Assistant
The Children's Hospital at Montefiore
Bronx
10.2015 - 06.2016
- Company Overview: Bronx, NY
- Attend rounds of pediatric epilepsy, oncology, and other departments daily to distinguish recreational needs of patients during an inpatient stay.
- Facilitate play therapy interactions in individual and group settings in order to increase socialization within an isolating setting.
- Foster developmental needs of infants through age appropriate interventions such as identifying colors, shapes, and objects.
- Plan and implement age appropriate play for all ages and diagnoses to create normalcy in challenging environments.
- Build relationships with patients and families during long term hospital stays in order to create community for social and emotional well-being.
- Bronx, NY
Education
Master of Science - Marriage and Family Therapy
Seton Hall University
South Orange, NJ12.2017
Bachelor of Arts - Psychology, Communications Minor
DePaul University
Chicago, IL06.2015
Skills
- Clinical supervision
- Value-based care
- Program development
- Data analysis
- Interdisciplinary collaboration
- Team management
- Quality assurance
- Performance improvement
- Change management
- Evidence-based practice
- Outcome measurement
- Clinical leadership
- Clinical education
- Adaptability and flexibility
Certification
- Licensed Marriage and Family Therapist, New York, 001615
- Licensed Marriage and Family Therapist, Colorado, 0001766
- Licensed Marriage and Family Therapist, Texas, 204538
- Licensed Marriage and Family Therapist, Florida, MT4677
References
References available upon request.
Timeline
Clinical Director, Behavioral Health
Imagine Pediatrics
08.2024 - Current
Senior Manager, Behavioral Health
Imagine Pediatrics
03.2023 - 07.2024
Regional Clinical Manager, Behavioral Health
Babylon Health
07.2021 - 03.2023
Clinical Manager, Behavioral Health
Babylon Health
11.2020 - 07.2021
Licensed Therapist
Richard Hall Community Mental Health Center
02.2018 - 10.2020
Graduate Assistant
Seton Hall University
09.2016 - 12.2017
Outpatient Intern
Richard Hall Community Mental Health Center
08.2016 - 12.2017
Child Life Assistant
The Children's Hospital at Montefiore
10.2015 - 06.2016
Master of Science - Marriage and Family Therapy
Seton Hall University
Bachelor of Arts - Psychology, Communications Minor
DePaul University
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