Summary
Overview
Work History
Education
Skills
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Madison Gray

Denver

Summary

Dynamic Clinical Operations & Account Manager with a proven track record at BrightWave, driving a 17% increase in session revenue through data-driven strategies. Skilled in Salesforce and adept at fostering strong client relationships, I excel in account management and effective communication, ensuring high satisfaction and retention among a diverse client base. Versatile team player with a passion for growth!

Overview

4
4
years of professional experience

Work History

Clinical Operations & Account Manager

BrightWave
Denver, CO
03.2024 - Current
  • Oversee daily clinical operations, managing a caseload of 60+ clients, and conducting over 400 neurofeedback sessions with personalized training protocols.
  • Conducted quarterly business reviews with C-suite executives to drive growth and identify opportunities.
  • Manage client accounts, serving as the primary point of contact for patient progress updates, treatment plans, and ongoing care coordination.
  • Supervise clinicians and track client progress, collaborating with a multidisciplinary team of 20+ clinicians, coordinating treatment strategies and client care plans..
  • Maintain strong client relationships, addressing concerns, reviewing progress, and ensuring high levels of satisfaction and retention.
  • Drive operational efficiency and revenue growth, implemented data-driven protocol adjustments that accelerated client progress, leading to higher retention rates and a 17% increase in session revenue.
  • Collaborate with leadership to assess and improve service offerings, developed training materials or guidelines, improving clinician efficiency by 70%.

Clinical Lead

Neurogenesis of Florida
Orlando, FL
06.2022 - 02.2024
  • Led and managed neuro-therapy protocols, provided personalized brain training plans for a caseload of 50+ clients.
  • Oversaw account management responsibilities, including client onboarding, scheduling, and progress tracking, ensuring client retention through personalized care and consistent follow-ups.
  • Acted as the primary point of contact for client communication, provided regular progress updates and addressed concerns. This proactive communication lead to more referrals, which contributed to a 15% increase in new client acquisitions.
  • Provided expert guidance on clinical issues during team meetings, contributing to informed decision-making and best practice implementation.

Junior Account Manager

Weight Achievement Center
Altamonte Springs, FL
05.2021 - 06.2022
  • Coordinated with sales and marketing teams, resulting in an 15% increase in new client sign-ups by promoting additional services and weight management tools to existing clients
  • Provided regular updates to senior management, contributing to the optimization of weight loss programs based on client feedback,.
  • Contributed to a 10% year-over-year increase in clinic revenue by assisting in the identification of upselling opportunities and providing expertise insight.


Education

Master of Science - Computer Science

University of Colorado At Boulder
Boulder, CO
08-2026

Bachelor of Science - Psychology And Communications

Florida State University
Tallahassee, FL
12-2020

Skills

    Hard skills: Python Microsoft Word Excel Google Suites Salesforce (CRM Intercom Trello Jira Tableau Canva

    Soft skills: Clinical Relations Account Management Negotiation Effective communication Creative strategy Multitasking Interpersonal Teamwork Adaptability Problem solving Organization

Timeline

Clinical Operations & Account Manager

BrightWave
03.2024 - Current

Clinical Lead

Neurogenesis of Florida
06.2022 - 02.2024

Junior Account Manager

Weight Achievement Center
05.2021 - 06.2022

Master of Science - Computer Science

University of Colorado At Boulder

Bachelor of Science - Psychology And Communications

Florida State University

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Madison Gray