Madison Carroll
Denver
Summary
Resourceful and caring leader with proven experience managing teams, operations, and quality assurance across diverse industries including food production, retail, and financial services. Known for being time-efficient, adaptable, and dedicated to fostering positive team environments while meeting strict deadlines and quality standards. While my background is rooted in manufacturing and operations, I’m eager to leverage my leadership skills and strong work ethic to succeed in new fields beyond food production. I’m confident in my ability to learn quickly and excel at any challenge I commit to.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Production Manager
Lilys Toaster Grills LLC.
09.2021 - Current
Operations & Production Oversight
- Directed daily production operations for multiple product lines, ensuring consistent output, quality, and efficiency across shifts.
- Managed scheduling and staffing for product-specific runs (e.g., Cheeseburger, Pepperoni, Ham & Cheese) to meet production targets with minimal downtime.
- Optimized shift rotations and cross-training to balance workload and reduce bottlenecks.
- Implemented process improvements that increased throughput while reducing waste and downtime.
- Analyzed variance reports (e.g., cheese, bread, coatings) to identify root causes and drive corrective actions.
- Coordinated with maintenance to streamline startup procedures and minimize delays.
- Maintained strict adherence to food safety regulations (USDA, FDA, HACCP) and company SOPs.
- Led pre-op inspections, equipment checks, and corrective action plans to ensure compliance.
- Ensured accurate documentation of quality checks, rejections, and hold product for traceability.
- Led, coached, and mentored production team members, fostering a culture of accountability and continuous improvement.
- Developed and delivered training programs for machine operation, safety, and SOP compliance.
- Partnered with supervisors and leads to address performance gaps and encourage professional growth.
- Worked closely with QA, Maintenance, Materials, and Logistics to ensure smooth production flow.
- Coordinated with supply chain to prevent material shortages and align production with demand.
- Collaborated with leadership to develop official processes, documentation, and training materials.
- Consistently met or exceeded production goals while maintaining product quality and safety standards.
- Reduced material variances by implementing tighter monitoring and employee retraining.
- Improved equipment uptime through proactive maintenance coordination.
Technical Specialist
Exela Technologies
11.2018 - 06.2020
- Managed high-volume print production for investor communications, including statements, reports, and time-sensitive financial documents.
- Oversaw secure handling and distribution of confidential client information in compliance with regulatory and privacy requirements.
- Coordinated large-scale mailroom operations, including incoming/outgoing correspondence, package tracking, and delivery to internal departments.
- Executed customized print projects for high-net-worth clients and internal stakeholders, ensuring accuracy, branding compliance, and timely delivery.
- Collaborated with internal teams to prioritize urgent investor communications and meet strict deadlines.
- Maintained and operated print production equipment, troubleshooting issues to minimize downtime.
- Implemented process improvements to streamline mail services and reduce turnaround time.
Supervisor
Dufry
04.2018 - 10.2018
- Supervised daily operations for multiple airport retail locations, ensuring compliance with TSA regulations and airport security protocols.
- Managed and coached a team of retail associates, providing training on customer service, merchandising, and operational procedures.
- Oversaw inventory control, product replenishment, and vendor coordination to maintain stock levels in a high-traffic environment.
- Ensured exceptional customer service for diverse domestic and international travelers.
- Coordinated scheduling, shift coverage, and daily task assignments to optimize staffing and store performance.
- Handled cash management, reconciliations, and secure deposits in compliance with company policy.
- Collaborated with airport operations and store management to resolve logistical or operational issues promptly.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Quality Assurance Lead
Steven Roberts Original Desserts
05.2016 - 04.2018
- Led daily quality assurance operations, ensuring compliance with SQF, and customer-specific food safety standards.
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Supervised QA technicians and production staff on GMPs, HACCP protocols, allergen control, and sanitation procedures.
- Conducted pre-operational inspections, in-process checks, and final product evaluations to maintain consistent quality.
- Managed hold-and-release procedures for nonconforming products, coordinating corrective actions with production and maintenance teams.
- Reviewed production and quality documentation for accuracy and completeness to meet regulatory and audit requirements.
- Partnered with cross-functional teams to resolve quality deviations and implement preventive measures.
- Assisted in preparing for third-party audits and regulatory inspections, ensuring successful compliance outcomes.
Sales Manager
Famous Footwear
11.2015 - 09.2016
- Managed daily operations, sales performance, and team productivity in a high-volume retail environment.
- Led, coached, and motivated sales associates to meet and exceed individual and store sales goals.
- Oversaw merchandising, inventory control, and product placement to align with corporate promotions and maximize sales.
- Delivered exceptional customer service, addressing escalated concerns and ensuring a positive shopping experience.
- Conducted hiring, onboarding, and training of new employees to support store growth and retention.
- Managed scheduling, payroll accuracy, and daily cash handling procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Manager
Sonics Drive In
08.2013 - 06.2016
- Managed daily operations of a high-volume quick-service restaurant, ensuring smooth service, quality control, and customer satisfaction.
- Supervised and scheduled a team of crew members, providing training on company policies, food safety, and service standards.
- Maintained compliance with health, safety, and sanitation regulations (HACCP and local health department guidelines).
- Oversaw inventory control, vendor ordering, and cost management to optimize profitability.
- Managed cash handling, daily reconciliations, and secure deposits.
- Resolved customer concerns and implemented solutions to maintain brand reputation.
- Achieved consistent performance metrics in speed of service, order accuracy, and customer experience.
Education
DCIS@Montbello
DenverSkills
- Leadership & Team Development – Coaching, mentoring, and performance management to build high-performing teams
- Production & Operations Management – Scheduling, workflow optimization, and resource allocation to meet production targets
- Quality Assurance & Compliance – HACCP, GMPs, and audit readiness with strong documentation practices
- Continuous Improvement – Process optimization, waste reduction, and implementation of efficiency initiatives
- Cross-Functional Collaboration – Partnering with QA, Maintenance, Supply Chain, and Logistics for seamless operations
- Safety & Regulatory Oversight – Enforcing safety programs, training, and adherence to industry regulations
- Data Analysis & Reporting – Using metrics and variance analysis to drive decision-making
- Technical Proficiency – Microsoft Office Suite (Excel, Word, PowerPoint), inventory systems, and production documentation
Certification
- GMP Certificate
- Serve Safe certificate
Languages
Spanish
Limited Working
Timeline
Production Manager
Lilys Toaster Grills LLC.
09.2021 - Current
Technical Specialist
Exela Technologies
11.2018 - 06.2020
Supervisor
Dufry
04.2018 - 10.2018
Quality Assurance Lead
Steven Roberts Original Desserts
05.2016 - 04.2018
Sales Manager
Famous Footwear
11.2015 - 09.2016
Manager
Sonics Drive In
08.2013 - 06.2016
DCIS@Montbello
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