Madison Brice
Arvada
Summary
Detail-oriented professional skilled in facilitating communication between residents and management. Demonstrated success in managing tenant inquiries and resolving issues, contributing to a positive community atmosphere and ensuring compliance with housing regulations. Experience providing quality work to exceed expectations.
Brings reliability combined with focus on customer/client satisfaction.
Overview
11
11
years of professional experience
Work History
Resident Services Coordinator
East West Urban Management
Denver, CO
06.2022 - Current
- Coordinated resident events and activities to enhance community engagement and satisfaction.
- Facilitated communication between residents and management to address concerns effectively.
- Managed tenant inquiries, ensuring timely responses and resolution of issues.
- Trained new staff on resident services protocols to maintain high service standards.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Solved grievances and complaints by collaborating with residents.
- Provided crisis management and intervention during emergency situations.
- Processed a significant number of calls and emails daily, facilitating prompt resolution of inquiries and issues.
- Achieved seamless coordination of move schedules and delivery operations through effective management of amenity reservations. Delivered organized move and delivery plans by streamlining amenity reservation processes. Facilitated timely moves and deliveries while optimizing amenity reservation efficiency.
- Managed the logging and storage of delivered packages for residents to maintain efficient operations.
- Implemented procedural standards to ensure the highest quality of service for residents.
- Analyzed various systems through audits to maintain up-to-date and precise information records.
Brand Ambassador
Forever 21
10.2020 - 03.2021
- Promoted positive company image through superior customer service experiences.
- Maintained consistent visual merchandising standards to highlight product features, attract customers, and boost sales.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Reinforced branding initiatives by coordination presentations and creating marketing campaigns to maximize outreach.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
Associate Lead With Keys
PetSmart
Lakewood, CO
07.2018 - 08.2020
- Operated cash register.
- Maintained store and maintained appearance.
- Signed for incoming shipments in manager's absence
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Set up visually appealing promotional displays.
- Delegated tasks appropriate to individual employees to provide developmental opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained high merchandising standards by building attractive displays and monitoring inventory level.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Responded to safety and loss prevention incidents.
- Organized in-store promotional events.
- Supervised receiving stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Initiated service consultations by asking customers open-ended questions to learn personal preference and needs.
- Calculated bill totals and tax amounts.
- Recommended improvements to store procedures.
- Evaluated transactions for suspected fraud.
Supervisor
Cold Stone Creamery
Lakewood, CO
07.2017 - 07.2018
- Resolved customer complaint and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Responded to customers promptly and efficiently.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Maintained safe work and collaboration spaces for night employees.
- Defined appropriate metrics and measurements to drive results.
- Wrote reports outlining results to facilitate management decision making.
Team Member
Auntie Anne's Pretzels
Lakewood, CO
05.2015 - 11.2016
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of cleanliness around equipment to enhance safety and productivity
- Built and maintained working relationships with peers and upper management.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well stocked.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Rotated through series of different stations based on team needs.
- Initiated inventory control measures to sustain stock levels.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Greeted customers and offered immediate assistance.
- Provided quality service to customers and associates inquiring about product availability or order status.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Education
High School Diploma -
Beth Eden Baptist School
Wheat Ridge, CO05-2018
Skills
- Legal compliance
- Fair housing regulations
- Documentation
- Property management
- Security management
- Building inspection
- Active listening
- General housekeeping
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Decision-making
Timeline
Resident Services Coordinator
East West Urban Management
06.2022 - Current
Brand Ambassador
Forever 21
10.2020 - 03.2021
Associate Lead With Keys
PetSmart
07.2018 - 08.2020
Supervisor
Cold Stone Creamery
07.2017 - 07.2018
Team Member
Auntie Anne's Pretzels
05.2015 - 11.2016
High School Diploma -
Beth Eden Baptist School