Madison Ballow
Fort Collins
Summary
Accomplished Target Security Specialist with expertise in CCTV monitoring and guest service, honed at Target. Proactively implemented loss prevention strategies, enhancing safety and security. Skilled in incident response and team training, fostering a secure and collaborative environment. Adept at critical thinking and problem resolution, ensuring seamless operations and exceptional guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Target Security Specialist
Target
06.2024 - Current
- Monitored security footage to identify incidents and ensure safety protocols were followed.
- Conducted regular patrols of premises, addressing potential security breaches proactively.
- Collaborated with team members to implement loss prevention strategies effectively.
- Assisted in training new staff on emergency procedures and safety regulations.
- Responded promptly to alarms and incidents, documenting actions taken for future reference.
- Participated in investigations of thefts and other security-related issues as needed.
- Engaged with guests to promote a secure environment while enhancing customer experience.
Guest Service Advocate
Target
11.2021 - 06.2024
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Supported team members, fostering a collaborative and productive work environment.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Trained new staff on customer service protocols and best practices, promoting consistency in service delivery.
Restaurant Team Member - Cook
Noodles & Company
09.2020 - 08.2021
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Maintained cleanliness and organization of dining and kitchen areas to ensure compliance with health standards.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency during peak hours.
- Assisted in training new staff on operational procedures, fostering a supportive team environment.
- Monitored food safety practices, proactively addressing potential issues to uphold restaurant standards.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Prepared food orders, cooking on grill and operating fry station.
Front of House Employee
Freddys Frozen Custard And Steakburger
08.2019 - 09.2020
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Education
Associate of Applied Science - Criminal Justice
Arapahoe Community College
Littleton, CO12-2026
High School Diploma -
Mountain Vista High School
Highlands Ranch, CO05-2022
Skills
- Professionalism
- Incident response
- Physical security
- CCTV monitoring
- Emergency response
- Risk management
- Customer service
- Law enforcement collaboration
- Incident reporting
- Coaching and mentoring
- Team Training
- Critical thinking
- Problem resolution
Certification
- Addressing Disruptive Behaviors Certified
- Emergency Response Training
Timeline
Target Security Specialist
Target
06.2024 - Current
Guest Service Advocate
Target
11.2021 - 06.2024
Restaurant Team Member - Cook
Noodles & Company
09.2020 - 08.2021
Front of House Employee
Freddys Frozen Custard And Steakburger
08.2019 - 09.2020
Associate of Applied Science - Criminal Justice
Arapahoe Community College
High School Diploma -
Mountain Vista High School
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