Madelyn Klein
Highlands Ranch
Summary
Hardworking and friendly team member with experience helping guests with service and reservations as a hostess. Strong communication skills and attention to detail, making sure customers have a great experience. Helped train new team members and worked to keep things running smoothly.
Overview
6
6
years of professional experience
Work History
Head Hostess
Via Baci Restaurant
09.2022 - Current
- Supervised front-of-house operations to ensure exceptional guest experiences.
- Developed seating plans that optimized restaurant flow during peak hours.
- Collaborated with management to enhance customer satisfaction through feedback
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Babysitter
Wilde Family
05.2019 - 04.2023
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Coordinated schedules for meals, naps, and outings, promoting routine and structure for children.
- Maintained open communication with parents regarding children's progress, behavior, and any concerns.
Education
Bachelor of Science - Dental Hygiene
Northern Arizona University
Flagstaff05-2028
Skills
- Exceptional communication
- Positive and professional
- Strong interpersonal skills
- Flexible and adaptable
- Warm and friendly
- Reliable and trustworthy
- Attention to detail
Timeline
Head Hostess
Via Baci Restaurant
09.2022 - Current
Babysitter
Wilde Family
05.2019 - 04.2023
Bachelor of Science - Dental Hygiene
Northern Arizona University
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