Madeline Lucero
Thornton
Summary
Dedicated and results-driven transit professional with nearly seven years of experience at RTD. Aways ensuring safe and efficient public transportation operations, resolving on-the-ground issues, and supporting drivers in high-pressure situations. Proven ability to manage incidents, enforce policies, and provide exceptional service to both employees and passengers. Seeking to leverage operational expertise and leadership skills to transition into a Street Supervisor role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bus operator
Regional Transportation District (RTD)
1900 31st St Denver, CO 80216 United States
05.2018 - Current
- Operate transit vehicles safely and efficiently, ensuring adherence to schedules and route assignments
- Provide exceptional customer service while addressing passenger inquiries and concerns professionally
- Respond to and report incidents, assisting in managing on-the-ground challenges to maintain service continuity
- Communicate effectively with dispatch, supervisors, and fellow operators to ensure smooth operations
- Support training and mentoring of new operators, sharing best practices and operational insights
Prep Line Cook
Qdoba Eats
1005 W 120th Ave Unit 100 Westminster, CO 80234 Un
04.2016 - 03.2018
- Prepared and assembled menu items efficiently, following company-standard recipes.
- Maintained a clean and organized workstation while adhering to food safety regulations.
- Managed ingredient stock, supplies, and inventory to support smooth kitchen operations.
- Worked collaboratively with team members to ensure timely and accurate order fulfillment.
- Handled high-pressure situations with quick decision-making and attention to detail.
- Adapted to customer requests and special orders, ensuring satisfaction with every meal.
Education
High school diploma -
Horizon High School
Thornton, CO05.2016
Skills
- Transit Operations & Safety
- Compliance
- Incident & Emergency Response
- Route Monitoring & Traffic Management
- Conflict Resolution & Customer Service
- Policy Enforcement & Reporting
- Communication & Team Leadership
Certification
- Valid CDL license
- Valid DOT medical card
Awards
- Four years accident free - present
- Excellent route management checks
- Ride checks from supervisor's
- Commendations from Passengers
Professional References
Available upon request.
Timeline
Bus operator
Regional Transportation District (RTD)
05.2018 - Current
Prep Line Cook
Qdoba Eats
04.2016 - 03.2018
High school diploma -
Horizon High School