Madalyn Stock

• Regularly monitor and inspect operational condition of runways, taxiways, navigational and meteorological aids

• Coordinate with Operations and Maintenance Manager to ensure all facilities of airfield remain in operational conditions

• Determine operational restrictions or hazards to flight and communication facility and advise airfield management; ensure implementation of Bird/Wildlife Aircraft Strike Hazard (BASH) program

• Identify flight safety issues including violations of airfield clearing criteria and hazards to arriving, departing, and parked aircraft; assess damage to airfield property; and monitor necessary actions to repair and reopen airfield facilities

• Coordinate with military, federal, international, and local agencies concerning flight planning, training route utilization, flight movement messages, search/ rescue operations, and base contingency/operational plans

• Advise military and civilian agencies on closure of runways, taxiways, aircraft parking aprons/spots, airfield repairs/construction, and availability of airfield lighting/navigational aid systems

• Coordinate with airfield management regarding emergency situations on airfield

• Coordinate with base agencies to ensure proper support to all base, transient VIP aircraft, passengers, and crews

• Assists with making Reservations, Passenger check ins, and Boarding
• Participates in team meetings and training sessions to stay informed about various updates and changes.
• Answers constant flow of customer calls with minimal wait times.
• Perform other duties as assigned

• Greeted visitors or callers daily to handle questions or direct to appropriate staff.

• Documented and routed business correspondence to manage office paperwork.

• Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.

• Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.

• Maintained business records by updating customer information.

• Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.

• Dispersed incoming mail to correct recipients throughout office.

• Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.

• Received and screened high volume of internal and external communications

• Managed daily high volumes of internal and external communications between our customers, their case managers and other business entities aiding our customers.

• Coordinated on average the intake of 3-5 new persons/customers in need of disability assistance by handing routine intake questions to ensure they were directed to the appropriate staff and case managers.

• Promoted a consistent exchange of information in all directions by communicating in a professional manner

· through verbal/written means while maintaining confidentiality at all times.

• Communicated effectively with co-workers, customers, and community members. Attended and facilitated meetings

· to meet the needs of our customers and case managers.

· Maintained, documented, updated, and routed all business correspondence to and from the office in regard to internal and external customers and their case managers.

• Provided information on workshops, training and/or disability assistance in behavioral, mental health wellness and child

· development topics that was research based to staff, families, and the community at large and inn small group

· settings or individually as needed based on the need and situation.

· Office administrator to a team of over 10 disability case managers providing to them any and all clerical and records needs, by organizing files, developing optimizing spreadsheets, faxing reports in a timely manner, and scanning and filing documents to bolster and optimize our organizational workflow.

· Maintained business records by updating customer information.

· Updated on average 15-25 financial, customer and business records with accurate information daily, preventing data loss and keeping all files current to date.

• Established better recordkeeping and monitoring systems to assure program and case quality by implementing and optimized recordkeeping systems.

· Managed incoming and outgoing mail throughout office.

· Coordinated requests-for-information from our internal and external customers to the appropriate person and or entity.

· Delegated critical tasks to the appropriate employee and or outside entity to optimize customer service expectations.