Macy Kooser
Colorado Springs
Summary
Detail-oriented professional with a strong background in crew supervision and conflict resolution. Skilled in enforcing safety protocols and training new employees, leading to increased productivity and a positive work atmosphere.
Overview
5
5
years of professional experience
Work History
Crew Manager
Taco Bell Restaurant
Fountain
01.2024 - 08.2025
- Supervised night crew operations to ensure efficient workflow and productivity.
- Conducted regular safety checks and enforced compliance with company policies.
- Trained new employees on operational procedures and safety protocols.
- Monitored inventory levels and ordered supplies as needed for nightly tasks.
- Resolved employee conflicts and addressed concerns to maintain a positive work environment.
- Implemented cleaning protocols to maintain a safe and sanitary workspace overnight.
- Collaborated with management to improve operational processes and team efficiency.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints in a professional manner.
- Upheld company standards and compliance requirements for operations.
- Planned out daily tasks and coordinated schedules to handle forecasted demand.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained appropriate staffing levels by recruiting, hiring and training new team members.
night manager
McDonald's Restaurant
Colorado Springs
06.2023 - 12.2023
- Supervised night shift staff to ensure efficient operations and customer service.
- Managed inventory levels, restocking supplies as needed during shifts.
- Trained new employees on procedures and company standards for service.
- Ensured compliance with health and safety regulations during nightly operations.
- Coordinated the closing procedures to maintain operational readiness for the next day.
- Addressed customer complaints promptly to enhance satisfaction and resolve issues.
- Monitored cash handling and daily financial transactions for accuracy and security.
- Implemented cleaning schedules to uphold restaurant cleanliness and hygiene standards.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Communicated with management via email or phone message to report issues needing attention.
Night Stocker
Walmart
Colorado Springs
06.2022 - 10.2022
- Stocked shelves with merchandise to maintain product availability and organization.
- Assisted in receiving shipments and verified inventory accuracy through checks.
- Maintained cleanliness and safety standards in the stockroom and sales floor areas.
- Provided customer support by locating products and answering inquiries effectively.
- Monitored product expiration dates to ensure freshness and quality on shelves.
- Participated in inventory counts to help track stock levels and reduce discrepancies.
- Followed instructions to properly arrange merchandise items.
- Restocked shelves with merchandise from back room storage area.
Medical scheduler/Medical Biller
Matrix medical network
Colorado Springs
10.2020 - 03.2021
- Scheduled patient appointments using electronic health record systems.
- Coordinated with healthcare providers to confirm appointment availability.
- Managed patient inquiries and provided appointment information.
- Maintained accurate patient records and scheduling documentation.
- Assisted patients with insurance verification and eligibility checks.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Processed payments and updated accounts to reflect balance changes.
- Followed up with patients and confirmed appointments.
- Greeted patients and guests upon entering lobby areas.
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Reviewed insurance information with patients and processed copays.
- Ensured compliance with facility policies and procedures related to patient scheduling.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
Education
High School Diploma -
Global ED
Colorado Springs, CO05-2020
Skills
- Crew supervision
- Safety compliance
- Inventory management
- Employee training
- Customer service
- Conflict resolution
- Operational efficiency
- Process improvement
- Problem solving
- Effective communication
- Time management
- Performance tracking
- Crew leadership
- Worker training
- Investigating complaints
- Inventory management software
- Hospitality management
- Coaching and mentoring
- Food and Beverage Ordering
- Active listening
- Reliable and responsible
- Maintain food safety
- Decision-making
- Adaptability
- Organizational skills
- Leadership
- Dining Services
- Monitoring food preparation
- Sanitation standards
- Restaurant operations
- POS terminal operation
- Safe food handling
- Money handling
- Serve customers
- Adaptability and flexibility
- Managing deliveries
- Multitasking
- Quality assurance
- Medical coding
- Electronic health records
- Insurance verification
- Payment processing
- Appointment scheduling
- Customer relationship management
- Data entry accuracy
- Compliance assurance
- Attention to detail
- Knowledgeable in google suite
- Knowledgeable in HIPPA
Timeline
Crew Manager
Taco Bell Restaurant
01.2024 - 08.2025
night manager
McDonald's Restaurant
06.2023 - 12.2023
Night Stocker
Walmart
06.2022 - 10.2022
Medical scheduler/Medical Biller
Matrix medical network
10.2020 - 03.2021
High School Diploma -
Global ED