Macy Faul
Fort Collins,CO
Summary
Accomplished Store Manager with a proven track record at Lamars Donuts, enhancing team performance and customer satisfaction through expert coaching and effective communication. Skilled in Retail Inventory Management and fostering positive relationships, significantly boosting operational efficiency. Passionate about continuous improvement and adept in Customer Service Management.
Overview
5
5
years of professional experience
Work History
Store Manager
Lamars Donuts
02.2022 - Current
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
ChickNcone
05.2019 - 12.2021
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Homeschooled
Lafayette, LASkills
- Report Generation
- Customer Service Management
- Team Development
- Loss Prevention
- Store Merchandising
- POS Systems
- Supply Ordering
- Retail Inventory Management
- Employee Training
Timeline
Store Manager
Lamars Donuts
02.2022 - Current
Store Manager
ChickNcone
05.2019 - 12.2021
High School Diploma -
Homeschooled
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