Mackenzie Sims
Castle Rock
Summary
Goal oriented with a background in helping customers with big or small problems. Passionate associate and team leader offering a positive attitude, an ability to learn new tasks quickly, and who excels in a fast-paced environment. Possesses excellent customer service, sales, and communication skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
CLEANING TECHNICIAN
Alpine Maids
09.2022 - Current
- Detail-oriented cleaning of client’s homes
- Provided commendable customer service to new and recurring clients
- Followed proper handling procedures for chemical cleaning products and equipment
- Completed cleaning tasks in a timely manner while in a fast-paced environment.
RECEPTIONIST AND KENNEL ATTENDANT
Leash and Bridle Boarding
05.2017 - 02.2020
- Provided information and assistance in-person, over the phone, and via email
- Managed the office calendar, filed staff and client documents, handled all incoming and outgoing mail, checked in customers and processed payments, and utilized computer applications such as Microsoft Office, Word, and Excel
- Documented all activities, medications, feedings, and made a detailed report for co-workers
- Trained new employees, gave tours of the facility to new and potential customers, and helped to team-lead and delegate activities and duties during my shift
- Created playgroups and oversaw dog interactions, bathed dogs and helped the groomer when needed, and distributed medications.
CUSTOMER SERVICE AND FITTING ROOM ASSOCIATE
Kohl's
08.2016 - 01.2017
- Assisted customers in locating products, making returns, and processing payments and gift cards
- Resolved customer questions or issues with a compassionate and empathetic approach
- Trained new employees in my area and demonstrated all points of work and attention to detail.
- Enhanced customer satisfaction by providing personalized fitting room assistance and prompt service.
Education
WESTERN GOVERNOR’S UNIVERSITY
UNIVERSITY OF HOUSTON
01.2018
KINGWOOD HIGH SCHOOL
01.2016
Skills
- Microsoft Office, Excel, Word, and Power Point
- Organization
- Multi-tasking
- Administrative Skills
- Reliability and punctuality
- Customer Service
- Interpersonal Skills
- Problem-solving abilities
- Critical Thinking
Timeline
CLEANING TECHNICIAN
Alpine Maids
09.2022 - Current
RECEPTIONIST AND KENNEL ATTENDANT
Leash and Bridle Boarding
05.2017 - 02.2020
CUSTOMER SERVICE AND FITTING ROOM ASSOCIATE
Kohl's
08.2016 - 01.2017
WESTERN GOVERNOR’S UNIVERSITY
UNIVERSITY OF HOUSTON
KINGWOOD HIGH SCHOOL
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