Mackenzie Rolles
Brighton
Summary
Seasoned Co-Director with comprehensive experience in strategic planning and operational management. Strong abilities in team leadership, project coordination, and communication. Notable impacts include increased work efficiency, enhanced company reputation, and successful completion of numerous projects. Possess strong problem-solving skills, decisive leadership qualities, and capacity for innovative thinking.
Overview
13
13
years of professional experience
Work History
Co Director of Animal care
The wild animal sanctuary
Keenesburg, Colorado
05.2018 - 04.2026
- Led strategic planning initiatives to enhance animal care and welfare
- Oversaw areas of Animal Care, feeding, safety and enclosure maintenance
- Directed operations of the nutrition center
Customer Service Representative
Best Buy
Greeley, Colorado
10.2016 - 05.2018
- Assisted customers with product inquiries and provided tailored recommendations.
- Resolved customer complaints efficiently through active listening and problem-solving skills.
- Processed customer transactions accurately using point-of-sale systems.
Host/server
Sushi One
Greeley, CO
05.2014 - 06.2016
- Welcomed and seated guests, ensuring optimal customer flow and satisfaction.
- Managed waitlist and reservations using restaurant management software to enhance guest experience.
- Trained new hosts on customer service standards and operational procedures, fostering teamwork.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
Cashier
Thai One
Greeley, CO
04.2013 - 05.2014
- Processed customer transactions efficiently, ensuring accuracy and prompt service.
- Managed cash register operations, maintaining balanced drawers at end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
Education
Some College (No Degree) - Environmental Science
University of Northern Colorado
Greeley, COSkills
- Problem solving and creative thinking
- Customer service and positive attitude
- Hard working and enjoys challenging and engaging work
- Can handle fast paced work environment while maintaining high standards and customer satisfaction
Timeline
Co Director of Animal care
The wild animal sanctuary
05.2018 - 04.2026
Customer Service Representative
Best Buy
10.2016 - 05.2018
Host/server
Sushi One
05.2014 - 06.2016
Cashier
Thai One
04.2013 - 05.2014
Some College (No Degree) - Environmental Science
University of Northern Colorado