MACKENZIE MCGAHA
Littleton
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Bartender
Stonebridge Companies
05.2024 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
BAR MANAGER
Kona Grill
05.2023 - 05.2024
- Oversaw bar inventory, ordering, and cost control strategies to optimize profitability.
- Provided exceptional customer service, resolving issues and ensuring guest satisfaction.
- Managed a team of 10+ staff, creating schedules, training, and performance reviews.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
BARTENDER
Kona Grill
07.2020 - 05.2023
- Proficient in operating POS systems, maintaining bar cleanliness, and adhering to licensing laws
- Exceptional customer service skills, proven ability to build rapport and engage guests
- 2+ years of bartending experience in high-volume establishments
- Skilled in crafted cocktail creation, with a strong knowledge of spirits
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Office Assistant
Southland Royalties
11.2019 - 06.2020
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
SERVER/ BARTENDER
Old Chicago
10.2017 - 06.2020
- Skilled in providing exceptional customer service and fostering positive customer relationships.
- Trained in food safety practices and responsible alcohol service guidelines.
- Proficient in crafting and serving a variety of cocktails and drinks.
- Three years of serving and bartending experience in high-volume, fast-paced environments.
Field Technician
PT Miller LLC
08.2018 - 11.2019
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced water transfer efficiency by monitoring and maintaining equipment regularly.
- Contributed to environmental sustainability efforts by minimizing waste during water transfers.
- Streamlined workflow processes by effectively managing multiple tasks simultaneously while adhering to strict deadlines.
- Conducted regular inspections of pipelines, storage tanks, and other infrastructure to prevent leaks or spills.
Education
ESTHETICIAN CERTIFICATION -
School of Botanical and Medical Esthetics
Denver, CO11.2023
Skills
- Customer support expertise
- Craft cocktail creation
- Effective communication
- Managing multiple tasks
- Cash management
- Strong attention to detail
- Prioritization and time allocation
- In-depth product knowledge
- Collaborative teamwork
- Strategic issue resolution
LANGUAGES
English | Native
Timeline
Bartender
Stonebridge Companies
05.2024 - Current
BAR MANAGER
Kona Grill
05.2023 - 05.2024
BARTENDER
Kona Grill
07.2020 - 05.2023
Office Assistant
Southland Royalties
11.2019 - 06.2020
Field Technician
PT Miller LLC
08.2018 - 11.2019
SERVER/ BARTENDER
Old Chicago
10.2017 - 06.2020
ESTHETICIAN CERTIFICATION -
School of Botanical and Medical Esthetics
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