Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Mackenzie Lyall

Strasburg

Summary

Versatile professional with over 6 years of experience in tax preparation, accounts receivable, and customer service. Demonstrates strong communication, adaptability, and organizational skills. Proven ability to enhance efficiency and solve problems across various business operations and project coordination roles.

Overview

9
9
years of professional experience

Work History

Tax Associate

Western Union
08.2022 - Current
  • Drive accurate and compliant preparation of corporate tax returns while identifying opportunities to streamline filing processes.
  • Investigate and resolve 15+ state tax notices weekly, accelerating turnaround time by 20% through proactive issue tracking and follow-up.
  • Manage vendor invoice coding and submission, ensuring seamless processing aligned with departmental timelines.
  • Support departmental budgeting and expense tracking to maintain accuracy and forecast spending needs.
  • Organize key tax documentation and provide comprehensive administrative support to enhance team productivity and compliance readiness.

Accounts Receivable Clerk

Republic National Distributing Company
05.2019 - 08.2022
  • Oversaw payments and account management for 200+ clients, maintaining accurate records and reducing overdue balances through persistent follow-up.
  • Utilized the ALPHA system to manage invoicing and account reconciliation, improving transaction accuracy and reporting consistency.
  • Acted as liaison between customers and internal teams, enhancing resolution speed and strengthening account relationships.
  • Authorized credit release decisions after detailed account evaluations, directly supporting sales and cash flow continuity.

Teller

Independent Financial
06.2017 - 05.2019
  • Delivered high-accuracy processing of customer transactions, consistently balancing cash drawers with zero discrepancies.
  • Supported daily branch operations while providing tailored banking support, contributing to increased customer satisfaction and retention.
  • Identified customer needs and recommended appropriate services, reinforcing cross-selling initiatives and expanding product usage.

Customer Service / Money Services Clerk

King Soopers
08.2016 - 06.2017
  • Facilitated high-volume financial services with precision, including payroll check cashing, money orders, and lottery disbursements.
  • Ensured compliance with company policies and security procedures while maintaining professionalism under pressure.
  • Resolved customer inquiries with a solution-focused approach, contributing to repeat business and service reputation.

Education

Diploma -

Bear Creek High School
Lakewood, CO
01.2015

Skills

  • Corporate tax compliance
  • Financial operations management
  • Advanced Microsoft Excel skills
  • Financial software navigation
  • Process improvement strategies
  • Cross-team collaboration
  • Deadline-driven multitasking
  • Analytical problem-solving

Timeline

Tax Associate

Western Union
08.2022 - Current

Accounts Receivable Clerk

Republic National Distributing Company
05.2019 - 08.2022

Teller

Independent Financial
06.2017 - 05.2019

Customer Service / Money Services Clerk

King Soopers
08.2016 - 06.2017

Diploma -

Bear Creek High School

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Mackenzie Lyall