Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mackenzie Carson

Aurora

Summary

Dynamic and results-driven professional with extensive experience in customer service and food safety at AAFES. Proven ability to lead teams, resolve conflicts, and manage inventory effectively. Recognized for enhancing customer satisfaction and maintaining high operational standards, ensuring a positive shopping experience while adhering to safety protocols.

Overview

9
9
years of professional experience

Work History

Ops

AAFES
Buckley
11.2024 - Current
  • Assisting customers with their needs, and ensuring a positive shopping experience.
  • Answering questions, guiding them to products, and addressing concerns.
  • Monitoring inventory levels and ensuring shelves are well-stocked.
  • Organizing and arranging products to ensure they are easily accessible to customers.
  • Setting up and maintaining product displays, promotional setups, and signage.
  • Assisting with sales tracking and reporting.
  • Ensuring that safety and health regulations are followed on the sales floor.

Cashier/Line Cook Supervisor

Subway
Ramstein
01.2024 - 09.2024
  • Supervising subway operators, conductors, and other staff, ensuring they follow safety protocols, and providing guidance and support when needed.
  • Handling customer complaints, inquiries, and ensuring passengers have a smooth experience, including addressing delays or disruptions.
  • Managing train schedules, making adjustments as necessary due to delays, track maintenance, or other issues.
  • Ensuring proper routing and avoiding overcrowding.
  • Training new staff, conducting regular performance evaluations, and ensuring ongoing professional development for all team members.
  • Take customer orders, answer questions about the menu, and suggest items when appropriate.
  • Assemble sandwiches, wraps, and salads according to customer specifications.

Cashier/ Cook Supervisor

Popeyes
Ramstein
09.2022 - 01.2024
  • Oversee the work of restaurant staff, including cashiers, cooks, and servers, ensuring that they perform their roles efficiently.
  • Train new employees, provide ongoing support, and feedback to current staff, and ensure they follow company standards.
  • Create and manage employee schedules to ensure the restaurant is adequately staffed during peak hours.
  • Keep the team engaged, address performance issues, and encourage a positive, productive work environment.
  • Handle customer complaints or issues professionally, ensuring they leave satisfied.
  • Ensure accurate cash handling, including daily cash reconciliation, and balancing registers.
  • Monitor and control operational costs, such as food waste, labor, and inventory shrinkage.
  • Ensure that all food safety and health regulations are followed, including proper food handling, storage, and sanitation.

Cook

Midway Lanes
Vestal
06.2020 - 06.2022
  • Prepared and cooked a variety of menu items, including appetizers, pizzas, burgers, and snacks, ensuring high-quality standards and consistency in taste and presentation.
  • Maintained a thorough knowledge of the menu and daily specials to provide accurate information to customers and accommodate special dietary requests.
  • Ensured the kitchen was organized and well-stocked with necessary ingredients, prepping items for efficient service during peak hours.
  • Followed all food safety guidelines, including proper food storage, sanitation practices, and maintaining clean work areas to prevent cross-contamination, and to ensure customer safety.
  • Interacted with customers in a friendly and professional manner when necessary, ensuring they received their food as requested, and addressing any concerns promptly.

Cashier/Stocker

CVS Pharmacy
Endicott
04.2019 - 04.2020
  • Delivered friendly and efficient service to customers, assisting with product selection, answering questions, and addressing concerns to ensure a positive shopping experience.
  • Operated cash registers, processed transactions including cash, credit/debit cards, and coupons, while ensuring accuracy and adherence to CVS policies.
  • Assisted with stocking shelves, organizing products, and conducting inventory checks to ensure accurate stock levels, and proper product placement.
  • Ensured the store was clean, organized, and visually appealing by straightening aisles, replenishing stock, and ensuring that displays were updated.

AAFES Cashier

AAFES
Ramstein
09.2018 - 09.2019
  • Provided exceptional service to military personnel, base employees, and civilians by assisting with purchases, answering inquiries, and resolving concerns.
  • Efficiently operated cash registers process transactions accurately, including cash, credit, and debit payments.
  • Adhered to security and safety protocols specific to military base operations, ensuring that only authorized personnel accessed restricted areas.
  • Worked effectively with team members to meet the base's service standards, including during peak hours and high-traffic periods.
  • Balanced cash drawers at the beginning and end of shifts, ensuring accuracy and accountability.

Cook

Chick-fil-A
Clarksville
08.2016 - 09.2017
  • Efficiently prepared a variety of menu items, ensuring adherence to Chick-fil-A's quality standards, including hand-breading chicken, grilling sandwiches, and preparing sides and salads.
  • Maintained a clean and sanitary work environment, following strict food safety protocols, and health regulations.
  • Regularly sanitized kitchen equipment, workstations, and storage areas.
  • Worked closely with team members to ensure timely and accurate order fulfillment during peak hours, contributing to a positive and efficient kitchen atmosphere.
  • Assisted front-of-house staff by preparing food for customer orders, with attention to detail and quality, ensuring customer satisfaction.
  • Operated kitchen equipment, including fryers, grills, and ovens, in a safe and efficient manner.

Education

High School Diploma -

Wild Wood Christian Academy
Clarksville, TN
06-2019

Skills

  • Customer service
  • Food safety
  • Cash handling
  • Time management
  • Conflict resolution
  • Problem solving
  • Inventory management
  • Cleaning and organization
  • Food preparation
  • Menu knowledge
  • Team leadership

Languages

English
Professional

References

References available upon request.

Timeline

Ops

AAFES
11.2024 - Current

Cashier/Line Cook Supervisor

Subway
01.2024 - 09.2024

Cashier/ Cook Supervisor

Popeyes
09.2022 - 01.2024

Cook

Midway Lanes
06.2020 - 06.2022

Cashier/Stocker

CVS Pharmacy
04.2019 - 04.2020

AAFES Cashier

AAFES
09.2018 - 09.2019

Cook

Chick-fil-A
08.2016 - 09.2017

High School Diploma -

Wild Wood Christian Academy

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Mackenzie Carson