Mabel Bonilla
King George
Summary
Dedicated Human Services Caseworker with over 5 years of experience across both private and public sectors. Proven expertise in supporting and empowering individuals in need, including successfully housing those experiencing homelessness. Adept at managing client records and databases effectively. Bilingual in English and Spanish, with strong verbal and written communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Services Caseworker
Prince William County – Hilda Barg Homeless Preven
08.2022 - Current
- Perform comprehensive assessment of family needs, strengths and barriers to develop and individualized Service Goal Plan to support transitioning to permanent and stable housing.
Identify and pursue new resources, opportunities or programs to improve client’s services. - Attending monthly CoC meetings to establish and maintain partnership with local agencies, healthcare providers, and community organizations.
- Track, manage and prepare monthly client reports in a timely manner using HMIS (Homeless Management Information System), SAP and Project Tracker Tool.
- Prepare detailed case notes, spreadsheets and documentation to ensure compliance with program requirements.
- Participate in ongoing professional development opportunities, including training and workshops as part of my Annual Performance Goals, to stay current with best practices in Human Services.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
Rapid Rehousing Case Manager
Acts of Dumfries
02.2021 - 08.2022
- Provided rental assistance and ongoing in-home case management to approximately 10 - 20 clients. Adjust case management strategies as needed to prevent future homelessness.
- Ensured data cleanliness of the HUD Annual Performance Reports.Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Reviewed case workers files in preparation for county audit, to ensure compliance with program and funding requirements.
- Completed referrals to other services per client needs, while working with community partners to provide collaborative services
- Trained 2 new Rapid Rehousing Case Managers to ensure seamless onboarding process.
- Worked in building client self-sufficiency around family systems, housing, budgeting, employment, educational training, health and other human services with an emphasis on long-term housing and economic stability.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Employment Specialist
Express Employment Professionals
02.2020 - 02.2021
- Completed about 150 calls a week to market candidates to clients/prospect.
- Coordinated drug screening, criminal background checks, and reference checks.
- Interviewed between 20-30 applicants on a monthly basis.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
Customer Service Representative
Goldman Sachs -Alorica
07.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Achieved over 90% of customer satisfaction on evaluations of speed, able to solve the customer issue, ability to de-escalate situations, knowledge on procedures and information.
Education
Bachelor of Science - Political Science & International Relationship
Technological University of Bolivar
Cartagena, Colombia12.2014
High School Diploma -
La Esperanza
Cartagena, Colombia12.2008
Skills
- Self-Care Techniques
- Homelessness Support
- Human Trafficking Awareness
- Motivational Interviewing
- Bilingual – Spanish & English
- Able to manage small groups of people
- Case Management
- Conflict resolution
Certification
- SOAR certified
- Public Notary
Timeline
Human Services Caseworker
Prince William County – Hilda Barg Homeless Preven
08.2022 - Current
Rapid Rehousing Case Manager
Acts of Dumfries
02.2021 - 08.2022
Employment Specialist
Express Employment Professionals
02.2020 - 02.2021
Customer Service Representative
Goldman Sachs -Alorica
07.2019 - 02.2020
Bachelor of Science - Political Science & International Relationship
Technological University of Bolivar
High School Diploma -
La Esperanza
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