Madison Cox
Pueblo West
Summary
Resourceful Server/ Assistant Manager known for high productivity and efficient task completion. Skilled in team leadership, customer service management, and conflict resolution. Excel at communication, adaptability, and problem-solving to enhance dining experiences and operational flow. Committed to maintaining high standards of service and team morale.
Multitasking Server versed in interacting with customers, taking orders and serving food and drinks. Oversees restaurant operations and maintains productivity, quality and customer service standards. Leads dining room personnel in providing timely and courteous service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Assistant Manager
I hop restaurant
Pueblo
09.2021 - Current
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Promoted team spirit among restaurant staff by encouraging cooperation between departments.
- Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.
- Managed tables throughout dining room to execute service at highest level.
House Cleaner
Family Business
Aurora
11.2017 - 09.2021
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
Server
Dennys Restaurant
Denver
02.2018 - 09.2020
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
Education
GED -
Range View
Aurora, Colorado08-2021
Skills
- Cash handling
- Customer service
- Cleaning techniques
- Communication skills
- Attention to detail
Certification
- Serve safe certified
References
References available upon request.
Timeline
Server/Assistant Manager
I hop restaurant
09.2021 - Current
Server
Dennys Restaurant
02.2018 - 09.2020
House Cleaner
Family Business
11.2017 - 09.2021
GED -
Range View