Lynette Lundgren
Arvada,CO
Summary
Dynamic professional with 40 years of customer service experience, adept at multitasking and conflict resolution. At Woodrow Wilson Academy, I enhanced student engagement through innovative classroom displays and individualized support, fostering a positive learning environment. Proven ability to drive sales and build relationships, as demonstrated in my role at American Family Insurance and Silver Vines Winery.
Overview
12
12
years of professional experience
Work History
Educator's Assistant
Woodrow Wilson Academy
08.2019 - Current
- Provide instructional support to the teacher by assisting with lesson delivery and classroom activities.
- Grade assignments, quizzes, and homework, ensuring accurate record-keeping of student progress.
- Design and maintain engaging bulletin boards and classroom displays to enhance the learning environment.
- Supervise students during lunch, recess, and transitions, ensuring a safe and positive atmosphere.
- Offer individualized support to students who need additional guidance with coursework.
- Prepare and organize instructional materials and classroom resources.
- Assist with classroom management by reinforcing rules, encouraging positive behavior, and addressing minor disciplinary issues.
- Support students with special needs by following individualized learning plans and accommodations.
- Help foster a positive and inclusive classroom environment by assisting with students' social and emotional needs, offering encouragement, and promoting conflict resolution skills.
Agent Assistant
American Family Insurance
06.2023 - 03.2025
- Provide exceptional customer service by assisting clients with inquiries, policy updates, and coverage options, ensuring a seamless and positive experience.
- Communicate with clients via phone, email, and in-person to build relationships, address concerns, and proactively identify additional coverage needs.
- Support sales efforts by identifying and pursuing opportunities to upsell existing clients, ensuring that their insurance needs are adequately covered.
- Educate clients on available coverage options, policy benefits, and discounts, effectively positioning additional products and services to meet their needs.
- Assist with policy renewals and claims questions, guiding clients through the insurance process while reinforcing the value of their coverage.
- Collect, process, and post insurance payments accurately.
- Coordinate with the insurance agent to prepare quotes, schedule appointments, and follow up on client requests, driving sales conversions.
Tasting Room Associate
Silver Vines Winery
07.2013 - 11.2023
- Delivered outstanding customer service by guiding guests through wine tastings, educating them on varietals, production methods, and the winery's history to enhance their overall experience.
- Actively promoted and sold wine club memberships, leveraging in-depth knowledge of the winery's offerings to tailor recommendations and maximize sales opportunities.
- Poured and presented wine tastings, ensuring a memorable and engaging experience that encouraged repeat visits and customer loyalty.
- Maintained a clean and organized tasting room, ensuring a welcoming environment and a high standard of presentation.
- Built strong relationships with customers, contributing to a positive brand image and driving both customer retention and sales growth.
- Managed cash transactions accurately and reconciled cash drawer at the end of each shift.
Skills
Multitasking & Time Management
Conflict Resolution & Problem-Solving
40 Years of Customer Service
25 Years Sales Experience
Timeline
Agent Assistant
American Family Insurance
06.2023 - 03.2025
Educator's Assistant
Woodrow Wilson Academy
08.2019 - Current
Tasting Room Associate
Silver Vines Winery
07.2013 - 11.2023
Similar Profiles
Jacqueline SanchezJacqueline Sanchez
Paraprofessional at Woodrow Wilson Junior HighParaprofessional at Woodrow Wilson Junior High
Alex RamirezAlex Ramirez
Teacher Helper at Woodrow Wilson High SchoolTeacher Helper at Woodrow Wilson High School
Jennifer ChrismanJennifer Chrisman
Math Remediation Instructor and 6th Grade Math Teacher at Woodrow Wilson Middle SchoolMath Remediation Instructor and 6th Grade Math Teacher at Woodrow Wilson Middle School