Lyne Starkey
Littleton
Summary
Dynamic leader with a proven track record at Walgreens, adept in customer service and problem-solving. Excelled in enhancing store operations and pharmacy efficiency, significantly boosting customer satisfaction and team performance. Skilled in training and mentoring, demonstrating exceptional team leadership. Achieved notable sales growth and operational excellence through innovative strategies and meticulous inventory management.
Overview
4
4
years of professional experience
Work History
Store Manager
Walgreens
05.2024 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Pharmacy Operations Manager
Walgreens
01.2021 - 05.2024
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
Education
High School Diploma -
Green Mountain High School
Lakewood, CO08-2002
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Walgreens
05.2024 - 01.2025
Pharmacy Operations Manager
Walgreens
01.2021 - 05.2024
High School Diploma -
Green Mountain High School
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