Lydia Nua
Denver
Summary
Professional systems specialist with strong track record in ensuring operational efficiency and reliability. Proven ability to collaborate with teams and adapt to dynamic environments while prioritizing results. Skilled in monitoring system performance, troubleshooting technical issues, and implementing process improvements. Highly dependable, with focus on achieving optimal outcomes through effective communication and problem-solving.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
23
23
years of professional experience
Work History
Regional Delphi System Operator
Four Seasons Hotel Nashville
02.2022 - Current
- Ensured high availability of critical systems by conducting routine audits and performance assessments.
- Facilitated seamless transitions during major infrastructure upgrades, mitigating risks associated with downtime or data loss.
- Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues.
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Proved successful working within tight deadlines and a fast-paced environment.
- Analyzed project performance data to identify areas of improvement.
Head Club Coach
Juggernaut Volleyball
11.2021 - Current
- Recruited talented new players from local schools and surrounding communities to join club teams.
- Fostered a positive team environment by emphasizing sportsmanship, teamwork, and respect for all participants.
- Increased club membership by promoting the program through various channels, including social media and local events.
- Conducted pre-season evaluations of potential players during tryouts, selecting those who demonstrated exceptional skill and commitment.
- Developed athlete skills through focused practice sessions and personalized feedback.
- Established strong relationships with parents and athletes, maintaining open lines of communication throughout the season.
- Facilitated regular team meetings to review goals, address concerns, and celebrate successes together as a group.
- Led team to multiple championship titles through strategic game plans and consistent player development efforts.
- Improved athletes'' physical conditioning with customized fitness programs tailored to their individual needs.
- Served as a positive role model for athletes by demonstrating exemplary sportsmanship, professionalism, and ethical behavior both on and off the field.
- Provided ongoing mentorship to assistant coaches, fostering professional growth and development within the coaching staff.
- Evaluated athlete progress regularly using performance metrics, adjusting training plans as needed for optimal results.
Regional Delphi System Operator
Four Seasons Resort Costa Rica
03.2014 - Current
- Ensured high availability of critical systems by conducting routine audits and performance assessments.
- Facilitated seamless transitions during major infrastructure upgrades, mitigating risks associated with downtime or data loss.
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Regional Delphi System Operator
Four Seasons Hotel Denver
06.2010 - Current
- Ensured high availability of critical systems by conducting routine audits and performance assessments.
- Facilitated seamless transitions during major infrastructure upgrades, mitigating risks associated with downtime or data loss.
- Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues.
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
- Played a key role in disaster recovery planning, safeguarding data integrity and minimizing potential loss during unforeseen events.
- Spearheaded training initiatives for junior staff, fostering professional growth opportunities within the team.
- Enhanced system efficiency by implementing and optimizing monitoring tools and methodologies.
- Reduced downtime occurrences with diligent system maintenance and timely troubleshooting.
- Proactively addressed performance-related concerns through thorough analysis of metrics data and swift implementation of corrective measures.
- Maintained network users, mail accounts and directories to optimize network security.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Wrote and updated detailed technical documentation for software applications.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Regional Delphi System Operator
Four Seasons Aviara, Nevis, Anguilla, Bahamas
06.2010 - 03.2020
- Ensured high availability of critical systems by conducting routine audits and performance assessments.
- Facilitated seamless transitions during major infrastructure upgrades, mitigating risks associated with downtime or data loss.
Delphi System Operator
Four Seasons Resort Aviara
04.2005 - 06.2010
- Ensured high availability of critical systems by conducting routine audits and performance assessments.
- Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues.
- Facilitated seamless transitions during major infrastructure upgrades, mitigating risks associated with downtime or data loss.
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
Reservation Agent
Four Seasons Resort Aviara
09.2002 - 04.2005
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
No Degree - General Education
Palmoar College
San MarcosHigh School Diploma -
Rancho Buena Vista High School
Vista, CA06-1997
Skills
- Network troubleshooting
- Repair work
- System monitoring
- Data analysis
- Operating system expertise
- Systems analysis
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
Timeline
Regional Delphi System Operator
Four Seasons Hotel Nashville
02.2022 - Current
Head Club Coach
Juggernaut Volleyball
11.2021 - Current
Regional Delphi System Operator
Four Seasons Resort Costa Rica
03.2014 - Current
Regional Delphi System Operator
Four Seasons Hotel Denver
06.2010 - Current
Regional Delphi System Operator
Four Seasons Aviara, Nevis, Anguilla, Bahamas
06.2010 - 03.2020
Delphi System Operator
Four Seasons Resort Aviara
04.2005 - 06.2010
Reservation Agent
Four Seasons Resort Aviara
09.2002 - 04.2005
No Degree - General Education
Palmoar College
High School Diploma -
Rancho Buena Vista High School
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