Lyane Hernandez
Greeley
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Lead Bartender/ Server
Greeley Country Club
08.2022 - 02.2025
- Assisted in resolving customer complaints regarding food quality or service.
- Provided support during peak times when additional staff was needed at restaurants.
- Developed and implemented training plans for new servers.
- Build strong relationships with Members
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Provided outstanding customer service.
- Worked different stations to provide optimal coverage and meet production goals.
Contract Position
AppleOne Employment
01.2021 - 01.2022
- Support both in-bound and out-bound calls for customers in regards to credit check applications
- Provide timely and accurate information to ensure banks and lending company receives case-files returned
- Learn about credit reporting
- Promoted fro regular agent to Bilingual agent within 2 months of employment
- Daily heavy data entry, multiple database uses and high call volume.
Lead Waitress
Cattlemans Steak House
09.2016 - 01.2022
- Take orders from patrons for food or beverages and resolve complaints regarding food quality, service, or accommodations
- Cash reconciliations, bank deposits, administrative duties including new employee training.
- Greeted guests and provided menu information.
- Trained new servers on restaurant policies, procedures, service techniques, and safety standards.
- Ensured compliance with all health department regulations for sanitation, food storage, and cleaning of kitchen equipment.
- Maintained a clean work area throughout the shift to ensure an inviting atmosphere for customers.
- Compiled accurate bills for customers' orders in a timely fashion.
- Monitored server performance and took corrective action when necessary.
- Resolved conflicts between staff members as needed.
- Performed opening duties such as setting up workstations with necessary supplies to prepare for upcoming shifts.
- Displayed leadership skills by providing guidance to other waitstaff members on how best to handle difficult situations with customers.
Paraprofessional/Teachers Assistant
Weld County School District
01.2019 - 01.2021
- Observe students' performance, and record relevant data to assess progress
- Provide extra assistance to students with special needs
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Administered assessments to determine student's academic performance levels.
- Collaborated with special education staff to develop Individualized Education Plans.
- Helped implement behavior management strategies for individual students.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
Signia Marketing, Greeley
02.2016 - 08.2016
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarifying information, researching every issue and providing solutions.
Education
Microdermabrasion & Cosmetology Certificates -
IBMC College
04.2019
High School Diploma -
Jefferson High School
05.2017
Skills
- Bilingual
- Critical thinking
- Ability to work well with others or independently
- Food Quality Standards
- New Employee Mentoring
- Menu Memorization
- Training Expertise
- Safe Handling Procedures
- Conflict Resolution
- Customer Support
- Complex Problem-Solving
- Point of Sale (POS) System Operations
- Cash Handling
- High-Volume Dining
- Certified TIPS
- Check Payment Processing
- Expert mixology
- Food handling certification
- Outgoing personality
References
References available upon request
Timeline
Lead Bartender/ Server
Greeley Country Club
08.2022 - 02.2025
Contract Position
AppleOne Employment
01.2021 - 01.2022
Paraprofessional/Teachers Assistant
Weld County School District
01.2019 - 01.2021
Lead Waitress
Cattlemans Steak House
09.2016 - 01.2022
Signia Marketing, Greeley
02.2016 - 08.2016
Microdermabrasion & Cosmetology Certificates -
IBMC College
High School Diploma -
Jefferson High School
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