Luz Daniela Romero Maldonado
Customer Service Specialist
Summary
Experienced and dedicated Customer Service Agent with extensive expertise in logistics coordination. Known for delivering exceptional service by leveraging a proactive approach, problem-solving skills, and a commitment to continuous improvement. Passionate about learning new skills, gaining insights from colleagues, and integrating feedback to ensure optimal outcomes. Skilled at adapting to dynamic environments and consistently achieving high-quality results through collaboration and perseverance.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Camp Counselor
Camp in the Community
06.2025 - 08.2025
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
Spanish Medical Interpreter
Interactive Contact Center
11.2024 - 06.2025
- Developed educational materials in Spanish to help non-English speaking patients better understand their diagnoses and treatment options.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Implemented new interpretation technologies to enhance the quality of communication between healthcare providers and non-English speaking patients.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
- Developed strategies to perform accurate and consistent translations.
English Teacher
Centro Colombo Americano De Cartagena
02.2024 - 06.2025
- Developed and implement lesson plans based on focused area, adapting materials to suit student needs
- Used educational tools and technologies to support English language learning
- Developed innovative lesson plans to engage students in English language learning.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Account Coordinator
Lean Solutions Group
02.2022 - 10.2024
- Promoted to Senior Account Coordinator in recognition of performance and client service excellence.
- Acted as the primary liaison between carriers, shippers, and clients, addressing inquiries and resolving issues promptly via phone, email, and other communication channels
- Coordinated invoices and managed payment schedules, ensuring accurate and timely processing while addressing client questions and concerns
- Provided expert assistance to carriers in resolving payment disputes, maintaining clear documentation and fostering trust through transparent communication
- Built and maintained strong relationships with carriers, brokers, and clients, ensuring a seamless service experience and consistently high satisfaction levels
- Reviewed and verified documentation for factoring, ensuring accuracy and compliance to prevent errors and delays.
- Ensured compliance with transportation regulations by maintaining updated records and certifications, proactively addressing client needs for regulatory clarity
- Demonstrated a solutions-oriented approach, troubleshooting and resolving challenges while maintaining professionalism and client focus.
Education
Bachelor's Degree – English Specialization -
Fundación Universitaria Colombo Unicolombo
Cartagena De Indias 05.2001 -
Skills
Customer relationship management (CRM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Camp Counselor
Camp in the Community
06.2025 - 08.2025
Spanish Medical Interpreter
Interactive Contact Center
11.2024 - 06.2025
English Teacher
Centro Colombo Americano De Cartagena
02.2024 - 06.2025
Account Coordinator
Lean Solutions Group
02.2022 - 10.2024
Bachelor's Degree – English Specialization -
Fundación Universitaria Colombo Unicolombo
05.2001 -
Similar Profiles
Carter FoxCarter Fox
Volunteer at Camp in the CommunityVolunteer at Camp in the Community
Nailah Lewis-PhillipsNailah Lewis-Phillips
After-School Teacher/Summer Camp Teacher at Community Christian School-Adventure Zone Day CampAfter-School Teacher/Summer Camp Teacher at Community Christian School-Adventure Zone Day Camp
TATIANA DONOVANTATIANA DONOVAN
Camp Mentor at Montefiore Mosholu Community Center (MMCC) Day CampCamp Mentor at Montefiore Mosholu Community Center (MMCC) Day Camp
Andrew WoerzAndrew Woerz
Camp Counselor, Junior Camp Counselor at Windmill Day Camp and KindergartenCamp Counselor, Junior Camp Counselor at Windmill Day Camp and Kindergarten
Aidan WatsonAidan Watson
Camp Counselor and Soccer Camp Counselor at Claremont ClubCamp Counselor and Soccer Camp Counselor at Claremont Club