Andrea Villalobos
Bachelor Of Public Accounting, Virtual Assistant, Translator, Billing Assistant
Bogotá
Summary
Versatile and dynamic, with a proven track record at Lakeway Resort & Spa, I excel in customer service and data entry proficiency. Skilled in managing high-pressure situations and delivering exceptional service, I've significantly enhanced guest experiences and operational efficiency. My adeptness in Microsoft Office and unwavering attention to detail drive continuous improvement and positive outcomes. Knowledge of office management software and procedures ensures seamless operations and productivity. Offering excellent organizational skills and strong ability to manage multiple tasks efficiently, eager to learn and grow in dynamic environment. Contributes attention to detail and problem-solving abilities, ensuring timely completion of assignments.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Restaurant Team Member
Lakeway Resort & Spa
05.2024 - 09.2024
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
Caregiver Attendant
Vitality Senior Living
06.2024 - 09.2024
- Organized recreational activities for patients'' mental stimulation and social engagement, enhancing their quality of life.
- Provided emotional support to patients and families during challenging times, fostering positive relationships.
- Assisted patients with daily living activities, promoting independence and dignity.
- Developed strong rapport with patients by actively listening to their concerns and empathizing with their experiences.
Spa Receptionist
Lakeway Resort & Spa
05.2023 - 09.2023
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Promoted special offers and packages to increase revenue through upselling techniques.
- Escorted clients to spa areas, treatment rooms, and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Enforced spa policies, following company procedures at all times.
Lifeguard
Lakeway Resort & Spa
05.2022 - 09.2022
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Bachelor's Degree - Public Accountant
Universidad De Cundinamarca
Fusagasugá, Colombia 03.2020 - 03.2025
Skills
Customer service
Microsoft office
Payment tracking
Attention to detail
Data entry proficiency
Document translation
Editing skills
Timeline
Caregiver Attendant
Vitality Senior Living
06.2024 - 09.2024
Restaurant Team Member
Lakeway Resort & Spa
05.2024 - 09.2024
Spa Receptionist
Lakeway Resort & Spa
05.2023 - 09.2023
Lifeguard
Lakeway Resort & Spa
05.2022 - 09.2022
Bachelor's Degree - Public Accountant
Universidad De Cundinamarca
03.2020 - 03.2025
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