Summary
Overview
Work History
Education
Skills
Hobbies
Hobbies and Interests
Timeline
Generic

Luke Morgan

Aurora

Summary

Seasoned Customer Associate with 4 years of experience dedicated to providing highest quality service and making customers feel welcome. Timely and situationally aware employee dedicated to supporting productive work environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Waterway Carwash
04.2023 - 10.2024
  • Developed and actualized customer service initiatives to decrease wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Trained staff on operating procedures and company services.

Cashier

Noodles and Company, Employee
10.2022 - 02.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.

Shift Leader

Beyond The Blackboard
11.2020 - 10.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Ongoing Bachelor's - Biology

CU Denver
Denver
05-2027

High School Diploma -

Cherokee Trail High School
05-2023

Skills

  • Drawer management
  • Customer assistance
  • Cash register operation
  • Customer Relations
  • Guest inquiries
  • Key holder experience
  • Refunds and exchanges
  • Product knowledge

Hobbies

I love to watch movies and tv, I am trying to be more active so I am playing tennis, I am getting into reading, and I love to write short stories and poetry.

Hobbies and Interests

  • Movies and Tv
  • Video games
  • Tennis
  • Biking
  • Poetry and writing
  • Animals and Plants

Timeline

Customer Service Associate

Waterway Carwash
04.2023 - 10.2024

Cashier

Noodles and Company, Employee
10.2022 - 02.2023

Shift Leader

Beyond The Blackboard
11.2020 - 10.2022

Ongoing Bachelor's - Biology

CU Denver

High School Diploma -

Cherokee Trail High School

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Luke Morgan