Luke HOPKINS
Lakewood
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Home Remodeling, Restoration and Attic Insulation
Luke's HandyMan Services and Repairs
Lakewood,co
05.2023 - Current
- Did home remodeling and Restoration including vinyl plank flooring, tile, drywall, basic plumbing, basic electrical, fencing, concrete slab installing, landscape remodeling.
- Helped clients remodel there homes in a cost effective way.
- Installed insulation in residential attics and walls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Pipe Yard Lead
Ferguson Plumbing Supply
Aurora
04.2021 - 04.2023
- Analyzed inventory reports to determine stock levels needed to meet customer demands.
- Coordinated with suppliers to ensure timely deliveries of materials.
- Assisted in developing strategies for improving customer service levels in the yard area.
- Checked inventory and selected different types of plumbing pipe from specific locations based on customer orders and availability.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce the risk of accidents.
- Solved inventory and custumer order issues, improved operations, and provided excellent customer service.
- Had to pull orders quickly in order to meet tight deadlines.
- Loaded products for specific routes on trucks and calculated precise placements by estimating weight, height, and center of balance.
- Was in charge of operating sit down fork lifts, combi fork lifts, and electric pallet jacks to safely transport goods from fields to collection points.
- Held morning meetings at the begining of every shift to go over my crews responsibilities and the work load for the day.
- Answered any questions, gave constructive criticism where needed and helped my crew do there jobs more efficiently.
- Always put customers and there orders first and made sure they recieved exemplary customer service from myself and my crew.
Shift Supervisor, TSA for RTD
Allied Universal Security Services
Denver
04.2020 - 04.2021
- Security Guard
- Perimeter patrols
- Checking all doors and windows for possible security threats.
- Checking on officers to make sure they are doing the job correctly.
- Uniform checks.
- Setting up breaks for all guards on post.
- Checking interior perimeter including all floors.
- Observe and report any suspicious activities.
- Maintained security presence on site at all times during shifts.
- Handled any issues with residents at certain sites.
- Contacted Denver police and paramedics when needed.
- Check Customers for fare.
- Record train arrival and departure times.
- Maintain communication with RTD dispatch on current location and status.
- Help customers with any questions.
- Contact dispatch and TSO's for any problems or issues.
- Observe and report any suspicious activities.
- Break any TSA's that need lunches or bathroom breaks when their train returns to station.
- Maintain constant professional appearance while on and off the clock while representing Allied Universal and RTD.
- Screened vendors and contractors before granting access to restricted areas within the venues and business.
- In charge of a team of 3-12 security personnel during the shift.
- Evaluated ongoing risk factors and recommended changes to senior management.
- Demonstrated a commitment to public safety by patrolling events and densely populated areas.
- Kept incident reports with detailed descriptions of what happened.
- Analyzed and investigated all incidents along with functional management and security supervisors.
- Handled difficult sitiuations and contacted my supervisors and 911 when needed.
- Gave excellent customer service to all of our clients and always answered an questions they had.
Night Shift Assistant Manager
GRECO AND SONS
Denver
02.2019 - 01.2020
- Stocked new inventory in correct spots in warehouse.
- Organized inventory to match computer inventory.
- Pulled orders with pallet jacks and forklifts.
- Checked pulled orders for accuracy.
- Wrapped pulled orders and loaded on trucks for delivery.
- Moved and backed in trucks once fully loaded with orders.
- Added late orders to pull sheets.
- Constantly checked for late and adjusted orders in system.
- Managed my crew of order pickers making sure they were doing the job correctly and sufficiently.
- Wrote down all missing items on orders at end of night and searched the warehouse for suitable substitutes.
- Emailed my General Manager and president of the company every morning with shift and employee progress reports.
Day Supervisor, Power Washer Technician
Integrative Environmental Systems, LLC
Denver
09.2018 - 08.2019
- Ran Day shift cleaning crew for Denver Union Luxury Apartments.
- Kept all common areas clean wiped down vacuumed and mopped including gym, bathrooms, elevators, and hallways.
- Made sure all residents were happy and satisfied with the cleanliness of the entire building.
- Steam cleaned carpets before and after residents moved in.
- Detail cleaned apartments after residents moved out of apartments.
- Auto scrubbed the tiles by the pool to maintain a clean and pristine look 24/7.
- Auto scrubbed elevator landings on every floor as well as all 3 lobby entrances and waiting areas.
- Power washed sidewalks surrounding buildings of all properties we maintained.
- Power washed parking garages of all properties we maintained.
- Made sure all white and yellow paint lines were visible in parking garage.
- Used M30 to first sweep the entire parking garage and then used the m30 to auto scrub the entire parking garage before power washing.
- Did maintenance on all machinery used to power wash and steam clean carpets and tiles.
- Maintained professional appearance and exceptional customer service while doing all job duties.
Operations Manager
Alhood Van Lines Moving company
Commerce City
06.2018 - 01.2019
- Handled setting up quotes and estimates for moves.
- Created invoices and documents for insurance coverage.
- Prepped the moving trucks for jobs every morning.
- Did maintenance on company vehicles.
- Ordered and picked up any supplies needed for jobs.
- Handled all customer service complaints and compliments.
- Packed customers belongings, wrapped furniture and valuables/breakables.
- Loaded moving trucks carefully and precisely to fit and secure all of the customers belongings as safely as possible.
- Disassembled and reassembled furniture including beds, dressers, TV wall mounts, pool tables, trampolines and tables.
Line Cook
The Cheesecake Factory
Denver
05.2017 - 05.2018
- Line cook at a very fast high paced restaurant.
- Followed detail on every dish served.
- Maintained professional composure in high stress environment.
- Gave exemplary customer service to all customers.
- Prepped all fresh ingredients for my station.
- Learned how to make every item at my station to the highest quality.
Assistant Manager
Big Daddy's Pizza
Lakewood
01.2013 - 04.2017
- Assistant manager at all 3 locations in Colorado.
- Scheduling, payroll, inventory, and product ordering.
- Made sure the daily business ran correctly without any hiccups at all 3 locations.
- Worked 80+ hours a week for 5 years.
- Covered shifts when call outs couldn't be covered.
- Did everything in the restaurant from management duties of payroll and scheduling to delivering pizzas, making pizzas, all the way to doing dishes and cleaning the building at the end of the night.
Education
High school diploma or GED -
Denver Street School
Lakewood, CO05.2014
Skills
- Residential Cleaning
- Assistant Manager Experience
- Laundry
- Cooking
- Commercial Cleaning
- Payroll
- Cleaning Experience
- Store Management Experience
- Pallet Jack
- Shift Management
- Security
- Assembly
- Food Service
- Meal Preparation
- Food Preparation
- Inventory Control
- Kitchen Management Experience
- Packaging
- Microsoft Word
- Retail Sales
- Food Safety
- Restaurant Management
- Order Picking
- POS
- Serving Experience
- Restaurant Experience
- Food Production
- Supervising Experience
- Banquet Experience
- Time Management
- Home remodeling
- Attic insulation
- Basic plumbing
- Basic electrical
- Customer service
- Material selection
- Siding installation
- Insulation work
- Appliance installation
- Fixture installation
- Painting techniques
- Structural repairs
- Drywall installation
- Countertop installation
- Concrete pouring
- Flooring installation
- Demolition techniques
- Tiling expertise
- Gutter maintenance
- Hand tool proficiency
- Heavy equipment operation
- Landscaping basics
- Power tools operation
Certification
- ServSafe, Food Handler Certification
- Powered Industrial Truck Operator, 05/19 to 05/22
- Standard Forklift
Personal Information
Family Oriented with
2 kids and a love for life while doing things right the first time and learning from my mistakes when I do make them.
Timeline
Home Remodeling, Restoration and Attic Insulation
Luke's HandyMan Services and Repairs
05.2023 - Current
Pipe Yard Lead
Ferguson Plumbing Supply
04.2021 - 04.2023
Shift Supervisor, TSA for RTD
Allied Universal Security Services
04.2020 - 04.2021
Night Shift Assistant Manager
GRECO AND SONS
02.2019 - 01.2020
Day Supervisor, Power Washer Technician
Integrative Environmental Systems, LLC
09.2018 - 08.2019
Operations Manager
Alhood Van Lines Moving company
06.2018 - 01.2019
Line Cook
The Cheesecake Factory
05.2017 - 05.2018
Assistant Manager
Big Daddy's Pizza
01.2013 - 04.2017
High school diploma or GED -
Denver Street School