Microsoft Excel
LUIS SEBASTIAN RODRIGUEZ SABOGAL
Film And Television Professional
Bogota D.C.
Summary
Dedicated Customer Service Advisor with a proven track record of fostering customer satisfaction and loyalty through elaborate support and service. Proficient in problem-solving and possessing strong analytical skills focusing from the general issues to the minimum details. A collaborative team player with 8 years of experience in advising, training, and leadership roles within the Customer Service industry.
Overview
8
8
years of professional experience
2
2
Languages
16
16
years of post-secondary education
Work History
Customer Service Advisor
Bet365
10.2023 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Customer Service Advisor
Teleperformance
07.2023 - 10.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
Customer Service Advisor
Sutherland
09.2022 - 04.2023
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Implemented and developed customer service training processes.
Customer Service Advisor
Sutherland
08.2019 - 02.2022
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer needs through competent customer service and prompt problem-solving.
Backup Team Leader
Sutherland
02.2021 - 03.2021
- Communicated with team members on job functions, responsibilities and goals.
- Improved overall backup efficiency by implementing new data management strategies.
- Established performance metrics to monitor the effectiveness of backup strategies and identify areas for improvement.
- Collected, arranged, and input information into database system.
Customer Service Team Leader
Teleperformance
01.2019 - 03.2019
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
- Evaluated customer service staff performance and provided constructive feedback.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
Customer Service Trainer
Teleperformance
11.2018 - 12.2018
- Worked closely with other trainers to adapt best practices and share insights, resulting in a more cohesive and effective training program.
- Improved customer satisfaction ratings by developing and implementing tailored training curriculums for various departments.
- Assisted in maintaining high levels of employee engagement throughout the training process by incorporating interactive activities and group discussions into each session.
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
Customer Service Advisor
Teleperformance
09.2017 - 10.2018
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Education
High School Diploma -
Agustiniano Suba School
Bogota, Colombia 02.2001 - 12.2011
Bachelor of Arts - Film And Television
Agustiniana Unversity
Bogota, Colombia 09.2012 - 05.2016
Associate of Science - Business Administration And Management
Agustiniana University
Bogota, Colombia 06.2016 - 06.2017
Skills
Product knowledge in a timely manner and delivering support
Create and make a confidence teamwork in every given environment
Search and enhance plans of actions to avoid setbacks
Receptive to feedback to improve the work
Identification
1.019.103.512, BOGOTÁ
Personal Information
- Date of Birth: 01/14/95
- Place of Birth: D.C.
Training
- English course reinforcement, Golden Bridge Academy, 2014-2015
- 2D Animation Virtual Course, SENA, 2012
Software
Timeline
Customer Service Advisor
Bet365
10.2023 - Current
Customer Service Advisor
Teleperformance
07.2023 - 10.2023
Customer Service Advisor
Sutherland
09.2022 - 04.2023
Backup Team Leader
Sutherland
02.2021 - 03.2021
Customer Service Advisor
Sutherland
08.2019 - 02.2022
Customer Service Team Leader
Teleperformance
01.2019 - 03.2019
Customer Service Trainer
Teleperformance
11.2018 - 12.2018
Customer Service Advisor
Teleperformance
09.2017 - 10.2018
Associate of Science - Business Administration And Management
Agustiniana University
06.2016 - 06.2017
Bachelor of Arts - Film And Television
Agustiniana Unversity
09.2012 - 05.2016
High School Diploma -
Agustiniano Suba School
02.2001 - 12.2011