Luis Rafael Rivero Novoa
Lawyer - Consultant - Customer Service
Soacha
Summary
- Legal counsel and support to clients. Skilled in researching and interpreting legal documents, resolving disputes and successfully negotiating settlements. Handles multiple tasks, prioritizes efficiently and meets tight deadlines.
- Specializing in meticulous legal translations and document drafting, I ensure accuracy and clarity in every deliverable. Committed to client satisfaction, I prioritize confidentiality, professionalism, and open communication. Tailoring solutions to your unique needs, I offer comprehensive services that uphold legal integrity. Let's collaborate to navigate the complexities of language and law for optimal results.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Bilingual Customer Service Representative For VIPs
24-7 Intouch COL S.A.S
Bogotá, Colombia (Remote)
06.2023 - Current
- Provided top-notch service to customers by accurately processing transactions, addressing inquiries, and navigating them through available options.
- Supported team members during high-stress situations, helping maintain a positive work atmosphere while achieving desired outcomes.
- Collaborated with colleagues to share best practices for handling difficult customer interactions, fostering a supportive work environment.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
Bilingual Customer Service Representative
Accedo Technologies
Bogotá, Colombia (Remote)
03.2023 - 06.2023
- Retained valuable customers by offering suitable solutions that addressed their needs and concerns.
- Handled sensitive information with utmost discretion, adhering strictly to privacy regulations and company policies.
- Supported call center initiatives and campaigns by participating in outbound calling activities, ensuring successful project completion.
- Delivered personalized assistance by attentively listening to customer concerns and empathizing with their situation.
- Provided exceptional support to customers with accurate information on products, services, and policies.
Independent Stock Trader
Self-employed
Bogotá, Colombia (Remote)
01.2021 - Current
- Increased overall portfolio returns by analyzing market trends and executing strategic trades.
- Actively monitored economic indicators, staying informed of global events that could impact financial markets.
- Maintained detailed records of all transactions, ensuring full compliance with regulatory requirements and company policies.
- Continuously refined trading strategies and tactics, adapting to ever-changing market conditions for optimal results.
- Enhanced trading efficiency by implementing advanced software tools and platforms for real-time market analysis.
Legal Assistant
Hire A Virtual Assistant Hava S A S
Bogotá, Colombia
09.2020 - 01.2021
- Maintained confidentiality of sensitive client information at all times while handling documents or discussing matters internally or externally.
- Enhanced client satisfaction by efficiently managing case files and maintaining an organized filing system.
- Streamlined communication with clients and attorneys, ensuring timely responses to inquiries and requests for information.
- Strengthened case management through meticulous organization of electronic files using document management software.
- Facilitated client meetings, taking detailed notes to ensure accurate record-keeping and follow-up actions.
- Reduced attorney workload by reviewing incoming documents and summarizing the content for easy reference.
Bilingual Customer Service Representative
Teleperformance Colombia
Bogotá, Colombia
02.2020 - 08.2020
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
CEO and Legal Representative
BRIGADO ORE C.I., S.A.S
Bogotá, Colombia
08.2018 - 12.2019
- An entity specializing in the lawful commercialization of minerals and ores within the Colombian territory, as well as facilitating their export from Colombia to international markets.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Drove profitability with thorough financial analysis and strategic decision-making.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
General Manager
SANTÉ MEDICAL CENTER S.A.S
Bogotá, Colombia
10.2017 - 08.2018
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Founder Member and Legal Consultant
APROGAN - Agricultural Producers
El Tigre, Venezuela
03.2016 - 09.2017
- Principal Founder and Legal Advisor for the Association of Agricultural Producers and Livestock Farmers of the Northern Zone of Anzoátegui State (APROGAN).
- Secured funding for company growth through investor relations and networking activities.
- Managed risk effectively by implementing comprehensive policies and procedures to mitigate potential threats to the business.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Implemented data-driven decision-making processes to improve overall business performance.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
Senior Lawyer
CONSULTORES LOZADA, GUZMÁN & ASOCIADOS
El Tigre - Venezuela
01.2013 - 09.2017
- Developed strong relationships with clients, maintaining open communication lines for better case management.
- Managed a diverse caseload, prioritizing tasks to ensure timely completion of critical projects.
- Leveraged extensive knowledge of local regulations to advise clients on compliance matters, preventing costly penalties or sanctions.
- Collaborated with cross-functional teams to address complex legal issues and deliver positive outcomes.
- Negotiated favorable settlements for clients, reducing the need for lengthy litigation processes.
- Resolved disputes between parties through skillful negotiation tactics while adhering strictly to ethical guidelines and professional standards.
- Successfully defended clients against false allegations or claims, preserving their professional reputation and financial stability.
- Effectively managed heavy workload under tight deadlines by demonstrating exceptional time-management skills.
- Served as a trusted advisor to clients during mediation sessions, guiding them through challenging negotiations while protecting their interests.
- Represented high-profile clients in court, showcasing exceptional advocacy skills and achieving desired results.
Education
Lawyer - Law
Santa María University
Caracas - Venezuela 05.2001 -
Real Estate Broker
Real Estate Chamber of Venezuela,
Caracas, VenezuelaVoice, Diction, Language, And Radio Legislation
National Association of Broadcasters
Caracas, VenezuelaAdvanced TEFL/TESOL
Global Language Training
20-22 Wenlock Road, London, N1 7GU, England.Civil Procedure Law
Bar Association
Caracas, VenezuelaCopyright Law
Central University of Venezuela
Caracas, VenezuelaThe Perspectives of Lawyer in Today's Venezuela
Lawyer's Professional Improvement Institute
Caracas, VenezuelaReal Estate
PMB Management Advisors
Caracas, VenezuelaSkills
Degrees
Lawyer. Santa María Univerity , Caracas, Venezuela, Lawyer, 2.015
Courses Taken
- Advanced Tefl/Tesol Course (Teaching English As A Foreign Language (Tefl) Teaching English To Speakers Of Other Languages (Tesol)), Global Language Training, 20-22 Wenlock Road, London, England, N1 7GU
- The Perspectives of the Lawyer in Today's Venezuela: Institute for the Professional Improvement of the Lawyer
- Need for Reform of the Organic Law of the Judiciary: Institute for the Professional Improvement of Lawyers
- Basic Course of Professional Formation of Real Estate Broker, Real Estate Chamber of Venezuela, 87 hours, La Castellana, Caracas, Venezuela
- Real Estate, PMB Asesores Gerenciales, 12-hour intensive program, Caracas, Capital District, Venezuela
- Integral Course on Voice, Diction, Language and Radio Legislation, Colegio Nacional de Locutores, Rafael García Flores, Caracas, Capital District, Venezuela
- Introduction to Computing, Euroelectrónica Cerval, S.R.L., 14-hour program, El Paraíso, Caracas, Capital District
- Microsoft Windows 3.1, Euroelectrónica Cerval, S.R.L., 14-hour program, El Paraíso, Caracas, Distrito Capital
- Operating System MS-DOS, Euroelectrónica Cerval, S.R.L., 14-hour program, El Paraíso, Caracas, Distrito Capital
Full Name
Luis Rafael Rivero Novoa
Country Of Birth
Venezuela
Temporary Protected Status
N 5319238
Phone Number
+57 350 8092130 (WhatsApp)
Skype
luisrrivero
Personal Information
- Passport Details: N 132352491
- Nationality: Venezuelan
References
- Charles Erasmo Chimaras, +1 (786) 510-3833
- Leonardo Pereira, +1 (240) 342-1706
- Román Novoa Sánchez, +1 (954) 305-4001
Timeline
Bilingual Customer Service Representative For VIPs
24-7 Intouch COL S.A.S
06.2023 - Current
Bilingual Customer Service Representative
Accedo Technologies
03.2023 - 06.2023
Independent Stock Trader
Self-employed
01.2021 - Current
Legal Assistant
Hire A Virtual Assistant Hava S A S
09.2020 - 01.2021
Bilingual Customer Service Representative
Teleperformance Colombia
02.2020 - 08.2020
CEO and Legal Representative
BRIGADO ORE C.I., S.A.S
08.2018 - 12.2019
General Manager
SANTÉ MEDICAL CENTER S.A.S
10.2017 - 08.2018
Founder Member and Legal Consultant
APROGAN - Agricultural Producers
03.2016 - 09.2017
Senior Lawyer
CONSULTORES LOZADA, GUZMÁN & ASOCIADOS
01.2013 - 09.2017
Lawyer - Law
Santa María University
05.2001 -
Real Estate Broker
Real Estate Chamber of Venezuela,
Voice, Diction, Language, And Radio Legislation
National Association of Broadcasters
Advanced TEFL/TESOL
Global Language Training
Civil Procedure Law
Bar Association
Copyright Law
Central University of Venezuela
The Perspectives of Lawyer in Today's Venezuela
Lawyer's Professional Improvement Institute
Real Estate
PMB Management Advisors