Luis Fernando Llanos De La Paz
Network Engineer
Barranquilla
Summary
Developed technical support skills in high-demand environment, ensuring network reliability and efficiency. Effective in troubleshooting complex issues and implementing solutions that enhance system performance. Seeking to transition into new field while leveraging problem-solving and technical expertise cultivated in previous roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
TAC Engineer Cisco
Foundever
11.2022 - Current
- Provided technical support for global engineers in complex network scenarios, addressing CPU overload issues and service degradation in critical and production environments.
- Utilized Cisco IOS configuration to implement network protocols (e.g., SNMP, IP SLA) and features like event monitoring and network discovery.
- Offered remote assistance using tools such as Telnet, SSH, and Remote Desktop to deliver efficient technical support.
- Installed, configured, supported, and maintained Cisco software-based monitoring solutions (e.g., Cisco CSM, Prime Infrastructure) on diverse platforms including Windows, Linux servers, and virtual appliances.
- Collaborated with engineering and interdisciplinary network teams to identify the root cause of software issues by analyzing software logs, network captures (using tools like Wireshark and traceroute), and recreating problems in lab environments.
Sales Consultant
CLARO Soluciones Móviles
02.2014 - 11.2019
- Provided personalized support and guidance to customers for technical issues, troubleshooting problems, and delivering solutions to enhance their communication experience.
- Conducted sales activities by identifying customer needs, presenting suitable products or services, and ensuring satisfaction throughout the purchasing process.
Education
System Engineer -
Universidad Autonoma
Barranquilla, Colombia 05.2001 -
Skills
Network troubleshooting
Remote support
Wireless networking
VPN configuration
Routing protocols
Application support
Incident management
Problem-solving
Customer service
Certification
CCNA - Cisco Certified Network Associate
Timeline
TAC Engineer Cisco
Foundever
11.2022 - Current
CCNA - Cisco Certified Network Associate
11-2022
Sales Consultant
CLARO Soluciones Móviles
02.2014 - 11.2019
System Engineer -
Universidad Autonoma
05.2001 -
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